Gerusa Batista

I worked as a Regional Coordinator, responsible for managing and leading a team of approximately 170 headcounts (HCs) across the states of Rio de Janeiro and Espírito Santo.

My main responsibilities included coordinating retail and telecommunications operator sales operations, ensuring the execution of sales strategies, achieving targets, and driving regional business growth.

I was directly responsible for monitoring team performance through KPIs, developing action plans for continuous improvement and performance gap resolution.

I also managed people development activities, including recruitment, training, coaching, and performance follow-up, with a strong focus on building high-performance teams.

In addition, I maintained strong relationships with retail partners and telecom operators, strengthening strategic partnerships and ensuring the execution of company commercial guidelines.

My work was characterized by close field leadership, strategic vision, strong analytical skills, and a constant focus on results and operational efficiency.

- Daily supervision of team operations, ensuring efficiency and compliance with goals set by management.
- Participation in strategic planning meetings, contributing insights into operations and team needs.
- Monitoring team performance, providing ongoing feedback and conducting periodic performance evaluations.
Resolvi conflitos entre membros da equipe, promovendo um ambiente de trabalho colaborativo e harmonioso.
- Implementing continuous improvement strategies, collaborating with the team to optimize processes and increase productivity.Avaliando o desempenho dos operadores, implementando um sistema contínuo e individualizado de feedback..
- Organizes the work environment, keeping tools and assembly materials tidy and accessible.