Gilmar Bezerra
Head of Operations / Business Development
São Paulo
Summary
- Sectoral feasibility analysis of products and customers;
- Expertise and skills in interface and relationship with users, customers and suppliers;
- Preparation, control and monitoring of budget and execution of projects of the investee companies;
- Leadership and team building;
- Product Management;
- Management of BackOffice, Customer Service, IT, Infra and Business Operations;
- Process implementation management;
- Service Level Management - SLM.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Sr Executive Manager of Business Development and Operations
Nelogica Sistemas
03.2023 - Current
- Company Overview: the largest provider of advanced technology for the financial market in Latin America.
- I work as Sr Executive Manager of Business Development and Operations focused on the Algorithmic Trading and Click Trading market, through the Algotools and OneClick platforms.
- The largest provider of advanced technology for the financial market in Latin America.
Business Owner
B3 Brasil Over-the-Counter Scholarship
03.2005 - 07.2022
- Acting as Business Owner and Governance Officer of BLK's Executive Committee.
- Reporting directly to BLK's CEO, assisting in decision making (Business Strategy).
- Active and direct participation in the company's strategic planning.
- Responsible for the BackOffice, Collections, Customer Service Center, Analytics, APMO areas.
- Responsible for the inclusion and transformation of Agility (SAFe) in the company.
- BLK's Strategic Planning.
- Business - Portfolio Management and Roadmap of products and services.
- Commercial - Management of commercial policy (Growth), goals and revenues.
- Compliance - Management of the implementation of Normative Governance at BLK - Adaptations to CVM/BACEN regulatory requirements.
- Budget Management (CAPEX) - Control and management of project budgets.
- Implementation of the HDI Service Quality Project.
- Main achievements in SINACOR
- SINACOR Rollout - IPN V2 - Integration of B3 Phase 2 Clearings.
- BM&FBOVESPA Best IT Manager Award - 2015.
- Satisfaction Survey via IVR.
- Outtasking - focus on quality/productivity and OPEX reduction.
- Implementation of calculation/collection processes, increasing revenue by R$1.4M/year.
- Reversal of the image of customer satisfaction (service) from 40% to 92% satisfaction and average monthly call abandonment rate from 60% to 3% per month.
- Problem Management (ITIL).
Product, Business and Partner Manager
B3
01.2019
Middle and Backoffice Products and Services Manager
B3
08.2017
IT External Services Support Manager
B3
05.2010
Customer Service and Support Coordinator
B3
10.2009
Data and Voice Networks Leader
B3
06.2007
Senior Telecom Support Analyst
B3
05.2005
Education
PhD Student - Business Administration
UCES
Master - Administration
FECAP
MBA - Business Management
USP
MBA - Leadership and Management
Saint Paul
01.2015 - 01.2017
Executive Degree - Management Processes
Anhembi Morumbi
Languages Certifications
- English, Advanced
- Lean SAFe Certified, 08/2020
Highlight Projects
- Launch of the products Algotools (Algorithmic Trading Platform) and OneClick (Click & Trading Platform) - Nelogica
- Integration of M&A BLK Financial Systems - management of the transition process from BLK to B3
- Go-To-Market strategy, strategic planning, budget definition and delivery roadmap of BLK products
- NEXT Project - B3's Middle and BackOffice Solutions, CVM/BACEN Regulatory Framework and Adjustments
- IPN V2 - Integration of B3 Clearings Phase 2 - SINACOR Front
- Rollout of the FIX SINACOR messaging systems in BM&FBOVESPA participants
- Restructuring of SINACOR Service and Support
- Unification of Telecom Networks after the BM&FBOVESPA merger
- Implementation of the Financial Community Communication Network - RCCF
- Structuring of the Networks and Telecom infrastructure of TMS Call Center S/A
Management Training
- Board Members - IBGC
- Launch Startups - Saint Paul
- Leadership training - Don Cabral Foundation
- Disruptive Strategy - Harvard Business School
- Cost Management - FECAP
- Lean SAFE - Adaptworks
- Management 3.0 - Adaptworks
- Design Thinking - ECHOS
- Coach Cognitive Resilient - SOBRARE
- Coach Career Management - SBC
- Coach Leadership - BuildingUP
- Assertive leadership - Vanzolini
- Resilient Leader - Vanzolini
- Training Capital and Derivatives Market - BMF&BOVESPA
- Project Management PMBOK Basic and Advanced - Project Lab
- Project Management PMBOK Basic and Advanced - Robson & Camargo
Guest Professor
SENAC - SP, Economics and Business Management, 2022 - Present
Personal Information
- Age: 47
- Number of Children: 1
- Nationality: Brazilian
- Marital Status: Married
Timeline
Sr Executive Manager of Business Development and Operations
Nelogica Sistemas
03.2023 - Current
Product, Business and Partner Manager
B3
01.2019
Middle and Backoffice Products and Services Manager
B3
08.2017
MBA - Leadership and Management
Saint Paul
01.2015 - 01.2017
IT External Services Support Manager
B3
05.2010
Customer Service and Support Coordinator
B3
10.2009
Data and Voice Networks Leader
B3
06.2007
Senior Telecom Support Analyst
B3
05.2005
Business Owner
B3 Brasil Over-the-Counter Scholarship
03.2005 - 07.2022
PhD Student - Business Administration
UCES
Master - Administration
FECAP
MBA - Business Management
USP
Executive Degree - Management Processes
Anhembi Morumbi
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