Giovani Dardani

Led a high-performing team of Technical Account Managers (TAMs) supporting enterprise customers in achieving success on AWS through strategic, proactive, and impactful engagement. Oversaw customer satisfaction initiatives, built trusted executive relationships, and aligned AWS solutions with customer business and technical objectives. Served as Enterprise Support Manager (ESM) for Independent Software Vendor (ISV) accounts, guiding customers in optimizing AWS usage to deliver scalable, reliable software products. Championed team development through mentorship, performance management, and skill-building, fostering a culture of collaboration, accountability, and continuous improvement. Consistently enabled operational excellence, innovation, and strong security practices across the customer base.

Led strategic engagements across a portfolio of enterprise customers to drive large-scale adoption and optimization of AWS services. Delivered executive-level support, aligning cloud solutions with business goals across diverse industries. Collaborated with TAMs to streamline support strategies, share best practices, and ensure consistent, high-impact customer experiences. Managed critical escalations and cross-functional efforts to enhance operational excellence, security, and innovation

Partnered with enterprise customers to align cloud strategies with impactful business outcomes, delivering proactive, tailored guidance to optimize performance, reduce costs, and enhance security and resilience. Combined technical expertise with strategic insight to help organizations navigate complexity, scale efficiently, and accelerate innovation. Enabled customers to realize long-term value from their AWS investments through measurable outcomes and a strong security posture.

Served as Product Owner for the Infrastructure Team, driving the strategic vision and delivery of scalable, secure, and efficient infrastructure solutions. Integrated DevOps and SRE practices to automate processes, enhance system reliability, and improve performance. Collaborated with cross-functional teams and executive stakeholders to prioritize initiatives aligned with business goals, enabling continuous delivery and resilient IT operations. Leveraged agile methodologies and stakeholder feedback to deliver infrastructure optimized for performance, cost-effectiveness, and long-term scalability.