Gisele Menezes

A temporary contract in a high-standing vessel with an itinerary in the USA and Bahamas. My duties included:

• Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
• Handled challenging situations calmly, resolving conflicts between guests or addressing concerns promptly.

• Improved overall owner and guest satisfaction by consistently maintaining clean and organized cabins and common areas.
• Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
• Provided personalized service to guests through anticipating needs, remembering preferences, and consistently exceeding expectations.
• Demonstrated adaptability during challenging situations by being proactive in problem-solving through effective communication with crew members.

• Housekeeping tasks such as laundry, cleaning, and organizing spaces to maintain an impeccable onboard environment.
• Enhanced guest experience by providing exceptional customer service and attending to individual needs.
• Attended training in customer service onboard, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures of the boat.

• Increased customer satisfaction by providing exceptional service and product knowledge.
• Processed transactions efficiently, ensuring accurate pricing and payment handling.
• Developed strong rapport with customers, fostering loyalty and repeat business.

• Provided exceptional services and pleasant shopping experiences that exceeded expectations to the guests onboard.
• Assisted in training new employees on store procedures, policies, and product information.
• Utilized strong communication skills to convey complex product details clearly, aiding customers'' understanding and purchasing decisions.
• Remained calm and composed in tense situations involving angry or upset customers.

• Provided technical assistance and troubleshooting support to users in the USA and Latin America, ensuring effective resolution of software issues.
• Conducted user training sessions and created documentation to facilitate user understanding of IT systems and procedures.
• Ensured adherence to applicable regulations for IT projects and compliance with relevant laws and industry standards.
• Managed approximately 30 incoming calls and emails per day from customers.