GISLAINE MIORINE
CURITIBA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Store Manager
COMERCIO DE BEBIDAS IGUACU
11.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Account Manager
BERRY GLOBAL INC
09.2015 - 02.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Front Desk Receptionist
SIEMENS ENTERPRISE
06.2011 - 04.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
Education
BBA -
FARESC - FACULDADES INTEGRADAS SANTA CRUZ
CURITIBA - BRAZIL12.2016
Skills
- Store Merchandising
- Retail Inventory Management
- Supply Ordering
- Customer Service Management
- Employee Training
- Customer Service
- Opening and Closing Procedures
- Order Management
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Beginner (A1)
Timeline
Store Manager
COMERCIO DE BEBIDAS IGUACU
11.2021 - Current
Account Manager
BERRY GLOBAL INC
09.2015 - 02.2019
Front Desk Receptionist
SIEMENS ENTERPRISE
06.2011 - 04.2014
BBA -
FARESC - FACULDADES INTEGRADAS SANTA CRUZ
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