Guilherme Flohr Quinto
Promissão - São Paulo,SP
Summary
Results-driven professional with a strong background in R&D, customer service, and logistics management. Proven expertise in optimizing service delivery, streamlining supply chain operations, and building lasting client relationships. Adept at multitasking in fast-paced environments, ensuring efficient workflows, and driving profitability through innovative solutions. Committed to delivering exceptional results and fostering collaborative partnerships to achieve business success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative /Logistics Analyst
J&C Pet Supply
01.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handles on average 20 emails per day from customers
- Managed vendor relationships to ensure timely delivery of goods and services while maintaining cost-effectiveness.
- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Tracked orders and notified customers of status or potential delays.
Research and Development Assistant
J&W PET
03.2023 - 02.2024
- Seeking technological advances to overcome obstacles and resolve uncertainty
- Cost/Fabric support
- Supplier management
- Project management
- Receive new product projects and program test, giving feedback to stakeholders
- Technical sheets
- Expanded knowledge base by attending industry conferences, workshops, and seminars on emerging technologies and trends.
Supermarket Employee
Spani Atacadista
12.2020 - 08.2022
- Track inventory to reduce loss and improve profitability
- Helped receive and process grocery deliveries and updated inventory counts
- Inventoried merchandise to keep accurate product counts
- Alerted supervisors regarding safety and security issues
- Coordinated with suppliers for prompt deliveries, ensuring consistent product availability.
- Assisted customers with locating products, offering suggestions, and providing information on promotions or discounts.
- Participated in regular staff meetings to stay informed about new policies or procedures affecting store operations.
Education
Google Project Management - Project Management
Coursera
Remote08-2023
High School Diploma -
Colégio Adventista De Guarulhos
Guarulhos, SP12.2020
Skills
- Document management
- Simulate problems
- Present results
- Coordination
- Verbal communication
- Task prioritization
- Project management
- Process development
- Call center experience
- Microsoft Excel
- Product knowledge
- Order processing
Languages
English
Portuguese
Timeline
Customer Service Representative /Logistics Analyst
J&C Pet Supply
01.2024 - Current
Research and Development Assistant
J&W PET
03.2023 - 02.2024
Supermarket Employee
Spani Atacadista
12.2020 - 08.2022
Google Project Management - Project Management
Coursera
High School Diploma -
Colégio Adventista De Guarulhos
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