Gustavo Bastos

I have experience providing customer service with a strong focus on clear communication, problem-solving, and client satisfaction. I have handled customer inquiries through different communication channels, ensuring efficient and professional support at all times.

With fluent English proficiency, I am comfortable assisting international clients, explaining complex information in a simple way, and maintaining a professional tone in high-pressure situations. I am able to manage multiple interactions simultaneously while maintaining accuracy and attention to detail.

My background in engineering and computing also allows me to quickly understand technical issues and provide structured solutions. I prioritise empathy, active listening, and efficiency to ensure customers feel understood and supported.

I am adaptable, results-oriented, and prepared to contribute to remote customer support or telemarketing teams in international environments.

• Offered friendly and helpful advice to customers using expert customer service and interpersonal skills.
• Maintained calm and professional demeanour while dealing with complaints for exemplary customer service.
• Kept customer service areas spotlessly clean and tidy, enhancing hygiene standards and maintaining a professional bar appearance.