Gustavo Gutierrez
Orlando,FL
Summary
Accomplished Quality Assurance and Compliance professional with Medical Assistant Certification and expertise in operational auditing and clinical compliance. Skilled in enforcing regulatory guidelines (HIPAA/OSHA), navigating data tracking systems, and ensuring data integrity. Drives team accuracy through effective audits and process monitoring in high-pressure environments.
Overview
1
1
Language
1
1
Certification
26
26
years of professional experience
Work History
Patient Care Advocate & QA Trainer
Express Scripts Pharmacy
Orlando
08.2014 - Current
- Spearhead the training, onboarding, and quality development of incoming personnel, successfully reducing operational ramp-up time and processing errors.
- Conducted quality audits for team members, ensuring adherence to accuracy benchmarks and data integrity standards.
- Analyze and monitor internal databases to evaluate member benefit structures, identifying and correcting discrepancies prior to service delivery.
- Utilized Electronic Service Delivery (ESD) systems to audit logistics and process prescription updates while resolving system anomalies.
- Maintain rigorous compliance with HIPAA regulations and internal service level agreements (SLAs) during high-volume customer accounts management.
Airport Security Specialist
Miami Dade County Aviation
Miami
06.2007 - 08.2014
- Enforced strict adherence to Federal Aviation Administration (FAA) regulations and commercial safety protocols through routine physical and structural inspections.
- Audited facility access and credentials for personnel entering high-security airside environments, ensuring prevention of unauthorized intrusions.
- Investigated system alarms, property disturbances, and operational irregularities, producing detailed incident reports for regulatory compliance and administrative review.
Customer Service Agent
American Eagle Airlines
Miami
06.2000 - 07.2012
- Assisted passengers with check-in and boarding procedures.
- Resolved customer inquiries and complaints efficiently.
- Coordinated with flight crews to enhance service delivery.
- Monitored flight schedules, baggage tracking metrics, and gate adjustments to identify and resolve logistical bottlenecks.
- Audited and completed aircraft logs, regulatory forms, and operational reports to ensure administrative compliance prior to flight departures.
Education
High School Diploma -
Miami Jackson Senior High
Miami, FL01-1999
Skills
- Quality Assurance & Auditing: Process improvement
- Healthcare & Compliance: Clinical competencies, Clinical Compliance, HIPAA/OSHA Standards, Healthcare Regulations, Risk Assessment
- Leadership & Onboarding: Peer coaching
- Quality assurance
- Data analysis
- HIPAA compliance
Certification
Certified Medical Assistant (CMA), Specialized training in clinical compliance, patient data entry, OSHA/HIPAA regulations, and medical documentation accuracy.
MILITARY SERVICE
- Infantryman / Truck Driver | United States Army National Guard
- June 1998 - April 2004
- Rank: E4 Specialist (SPC) | Deployment: Overseas (2003–2004), Operation Iraqi Freedom.
- Executed compliance-driven perimeter patrols at a high-security airfield in Jordan to systematically identify vulnerabilities and protect strategic military assets.
- Inspected, maintained, and operated heavy transport logistics equipment up to 2 tons, ensuring 100% mission readiness.
Languages
Spanish
Native
Native
Timeline
Patient Care Advocate & QA Trainer
Express Scripts Pharmacy
08.2014 - Current
Airport Security Specialist
Miami Dade County Aviation
06.2007 - 08.2014
Customer Service Agent
American Eagle Airlines
06.2000 - 07.2012
High School Diploma -
Miami Jackson Senior High