High School Diploma -
E.E Cônego Joaquim Monteiro
01.2013 - 12.2025
Gustavo Neves
Soldier
Matias Barbosa,MG
Timeline
Work History
IT Assistant
Brazilian Army
Juiz de Fora, MG
03.2025 - Current
- Assisted in troubleshooting hardware and software issues for end-users.
- Provided technical support for desktop applications and operating systems.
- Maintained inventory of IT equipment and supplies to ensure availability.
- Documented user inquiries and resolved issues through ticketing system.
Education
High School Diploma -
E.E Cônego Joaquim Monteiro
Matias Barbosa, MG, Brazil 01.2013 - 12.2025
Skills
Software installation
HelpDesk support
Incident management
Information security
Remote support
Telecommunications
Application support
System configuration
User training
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced IT environment. Expertise in troubleshooting, system maintenance, and user support. Ready to bring technical acumen and problem-solving abilities to new and challenging role. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Languages
English
Intermediate (B1)