Summary
Overview
Work History
Education
Skills
Timeline
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Hannan Zikan

Itatiaia - Rio De Janeiro

Summary

Logical and results-driven Web Developer dedicated to building and optimizing user-focused applications for customers with various business objectives. Judicious and creative when crafting effective apps and platforms to propel competitive advantage and revenue growth. Technically proficient and analytical problem solver with calm and focused demeanor.

Overview

4
4
years of professional experience

Work History

Backend Developer

Perfect Pay
Resende
10.2021 - Current
  • Developed back-end components to connect applications with web services.
  • Troubleshot and tested software and debugged to clean up code and improve efficiency.
  • Worked in Agile Scrum team environment with high-tempo production cadence
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Customer Support Technician

Custom Sistemas
Resende
09.2020 - 10.2021
  • Helped streamline repair processes and update procedures for support action consistency.
  • Broke down and evaluated user problems, using personal expertise and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Sql queries development and maintenance to customers reports
  • Implementation of systems for new customers

Customer Support Trainee

Custom Sistemas
Resende - Rio de Janeiro
02.2019 - 09.2020
  • Helped streamline repair processes and update procedures for support action consistency.
  • Broke down and evaluated user problems, using personal expertise and probing questions.
  • Resolved problems, improved operations and provided exceptional service.
  • Sql queries development and maintenance to customers reports

Education

Bachelor of Science - Information Technology

Dom Bosco Educational Association
Resende - Brazil
12.2021

Skills

  • Time Management
  • Scripting Language: PHP/Laravel
  • Front-End Skills: HTML, CSS
  • Database: Mysql
  • Cache: Redis
  • Version Control Systems: Git, GitHub

Timeline

Backend Developer

Perfect Pay
10.2021 - Current

Customer Support Technician

Custom Sistemas
09.2020 - 10.2021

Customer Support Trainee

Custom Sistemas
02.2019 - 09.2020

Bachelor of Science - Information Technology

Dom Bosco Educational Association

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Hannan Zikan