Harley Polson
crossville tn
Summary
Results-oriented Key Holder with expertise in customer service and loss prevention. Skilled in executing security protocols and enhancing operational efficiency, leading to reduced theft and increased customer satisfaction. Strong collaborator with experience in staff training and effective communication. Committed to achieving operational goals through reliable task management and delegation.
Overview
1
1
year of professional experience
8
8
Certifications
Work History
Key Holder
Dollar General
Crossville TN
01.2025 - 11.2025
- Executed opening and closing procedures, ensuring security through alarm system management.
- Monitored security protocols, successfully reducing risks of theft and loss.
- Ensured store was opened and closed in a timely manner according to company policies.
- Delivered exceptional customer service while resolving inquiries promptly.
- Assisted customers with product selection and resolving complaints.
- Trained new employees on store policies to uphold operational standards.
- Collaborated with team members to achieve daily operational objectives.
Education
High School Diploma -
Cumberland County High School
Crossville TN05-2021
Some College (No Degree) - CIT
TCAT Upper Cumberland
Crossville TNSkills
- Cash handling
- Inventory management
- Loss prevention
- Security protocols
- Customer service
- Customer relations
- Staff training
- Time management
- Team collaboration
- Safety compliance
- Problem-solving abilities
- Communication skills
Certification
IT Fundamentals.
Timeline
Key Holder
Dollar General
01.2025 - 11.2025
High School Diploma -
Cumberland County High School
Some College (No Degree) - CIT
TCAT Upper Cumberland