Helder Cordeiro de Oliveira
Ourinhos,CA
Summary
Dynamic, results-driven, and highly dedicated hospitality professional with more than 10 years of progressive experience within the luxury cruise industry, specializing in Food & Beverage Operations, Restaurant Management, and Bar Operations. Since joining the cruise industry in 2015, I have been consistently recognized for strong leadership abilities, operational excellence, guest-focused service, and the ability to lead multicultural teams by example. Extensive experience managing high-volume luxury dining venues, bars, special events, revenue operations, Public Health compliance, and guest satisfaction initiatives onboard luxury cruise vessels. Proven ability to drive operational performance, improve guest ratings, exceed revenue targets, and maintain the highest standards of service excellence. Strong expertise in team development, training, scheduling, inventory control, operational planning, and luxury hospitality standards. Highly organized, proactive, adaptable, and passionate about continuous professional growth and delivering unforgettable guest experiences.
Overview
18
18
years of professional experience
Work History
F&B Director / Restaurant & Bar Operations Manager
SEABOURN CRUISE LINE
01.2024 - Current
- Lead and supervise Assistant Maître d’s, Waiters, Bartenders, and utility teams across multiple dining and beverage venues onboard luxury cruise operations Ensure exceptional guest satisfaction through operational excellence and personalized luxury service Prepare and manage daily operational schedules for restaurant and bar teams Oversee cleanliness, organization, Public Health compliance, and operational readiness across all Food & Beverage areas Develop and implement cleaning procedures and operational protocols aligned with company SOPs and HESS-MS standards Coordinate and execute large-scale F&B events, themed dining experiences, and revenue-generating activities Monitor operational performance, guest feedback, and service quality to maintain and exceed company targets Ensure revenue goals and operational KPIs are achieved consistently Oversee equipment maintenance, inventory usage, and compliance with company hygiene and safety regulations Manage overtime scheduling, staff evaluations, and onboarding/offboarding procedures Ensure all future cruise operational requirements and preparations are fully coordinated and implemented
- TECHNICAL SKILLS
- Microsoft Office Suite
- Micros POS
- SilverWhere
- Siebel
- AIMS
- DMS
- Symphony
- CrunchTime
- Fidelio
- Oracle Cruise Ship Management
- MacOS / OS X
Bar Manager
SEABOURN CRUISE LINE
10.2019
- Managed all bar operations onboard, ensuring smooth daily service and compliance with luxury hospitality standards Oversaw beverage inventory management, stock control, and storage procedures in accordance with company policies Collaborated closely with Provision Masters and senior management to maintain accurate beverage menus and stock availability Supervised bar teams across multiple outlets, ensuring adherence to SOPs, Public Health regulations, and service standards Monitored sales performance, budgets, and revenue initiatives while identifying opportunities to maximize profitability conducted operational training sessions and performance evaluations using STAR evaluation standards Managed staffing levels and operational efficiency during high-volume periods and special events Addressed guest concerns professionally while maintaining exceptional guest satisfaction and team morale
Bartender
SEABOURN CRUISE LINE
07.2015 - 11.2019
- Delivered exceptional luxury bar service while preparing premium cocktails and beverages Maintained high guest satisfaction through personalized service and strong guest engagement Ensured cleanliness, inventory control, and compliance with Public Health standards Assisted with revenue initiatives, specialty events, and promotional beverage program
Bartender
HOTEL TALISMAN
PONTA DELGADA, AZORES
09.2008 - 08.2014
- Prepared cocktails and a wide variety of beverages while delivering high-quality guest service Assisted with inventory management, stock control, and bar organization Supported daily bar operations and maintained professional hospitality standards
Education
Teas from the World Workshop
Escola Secundária das Laranjeiras
Ponta Delgada01-2011
Bartender & Waiter Certification
Escola Secundária das Laranjeiras
Ponta Delgada01-2009
Drinks Academy
Pernod Ricard Portugal
01-2009
Personal Hygiene & Good Health Practices
Escola Secundária das Laranjeiras
01-2009
High School Diploma - undefined
Escola Secundária Roberto Ivens
Ponta Delgada, AZORESSkills
- Microsoft Office Suite
- Micros POS
- SilverWhere
- Siebel
- AIMS
- DMS
- Symphony
- CrunchTime
- Fidelio
- Oracle Cruise Ship Management
- MacOS / OS X
- Operational efficiency
- Sales growth
- Food pairing
- Nutrition
- Allergy awareness
- Cost control
- Scheduling expertise
- Food and beverage operations
- Sanitation standards
- Food presentation
- Operations oversight
- Service delivery management
- Menu pricing
- Table management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Decision-making
Languages
Portuguese — Native
English — Fluent
Spanish — Fluent
Timeline
F&B Director / Restaurant & Bar Operations Manager
SEABOURN CRUISE LINE
01.2024 - Current
Bar Manager
SEABOURN CRUISE LINE
10.2019
Bartender
SEABOURN CRUISE LINE
07.2015 - 11.2019
Bartender
HOTEL TALISMAN
09.2008 - 08.2014
Teas from the World Workshop
Escola Secundária das Laranjeiras
Bartender & Waiter Certification
Escola Secundária das Laranjeiras
Drinks Academy
Pernod Ricard Portugal
Personal Hygiene & Good Health Practices
Escola Secundária das Laranjeiras
High School Diploma - undefined
Escola Secundária Roberto Ivens
Personal Information
- Age: 36
- Marital Status: Married
- Nationality: Portuguese