Helder Lima
Recife,Pernambuco
Summary
Results-driven Mechanical Engineer recognised for innovative problem-solving and improving operational efficiency. Led design and implementation of key projects, resulting in streamlined processes and cost savings. Known for collaborative approach and delivering high-quality solutions in fast-paced environments.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Aftersales Manager / Maintenance Manager
Centrocar Mozambique
Maputo, Mozambique
09.2022 - 10.2024
- I created personalised service plans, resulting in an increase in customer satisfaction rates.
- Developed and implemented effective after-sales strategies to increase customer satisfaction.
- I managed recall campaigns to minimise brand damage and maintain trust.
- I implemented a new CRM system, simplifying after-sales operations and improving customer relations.
- I established a comprehensive feedback system, enriching the quality of service.
- I oversaw stock management procedures, ensuring optimum availability of spare parts for quick repairs.
- I conducted regular staff training, increasing the team's productivity and efficiency.
- Negotiated contracts with customers to achieve mutually beneficial results.
SMT Africa – Ghana
Field Services Supervisor
Accra
03.2022 - 07.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
SLEA – São Luís Engenharia Ambiental S/A
Heavy Equipment Maintenance Supervisor
São Luís, Maranhao
01.2018 - 02.2022
- Implemented energy-efficient solutions in building designs, promoting sustainability.
- Streamlined workflow by implementing efficient task management strategies.
- Proposed engineering solutions to address project challenges and foster on-time completion.
- Directed cost-effective construction of highly specialised equipment and machinery.
Mechanical maintenance supervisor
Queiroz Galvão Group – Ghana
Accra, Ghana
07.2016 - 03.2017
- Managed schedules for optimal staff utilisation during peak hours.
- Trained new employees to ensure adherence to company standards.
- Facilitated communication and collaboration across departments.
- Scheduled shifts based on seasonal demands and staff availability.
- Forecasted long-term business objectives.
- Stored transaction information securely for thorough financial reference.
Maintenance manager
Engevia – Angola
Angola, Luanda
01.2010 - 05.2016
- Streamlined inventory management system for seamless availability of spare parts.
- Scheduled regular machine servicing to ensure uninterrupted function.
- Streamlined workflow by delegating tasks appropriately among team members.
- Improved equipment efficiency by implementing preventative maintenance procedures.
- Enforced adherence to company policies and industry regulations during all maintenance activities.
- Planned employee incentive programs to increase performance.
- Enforced compliance with relevant legislation and internal policies and procedures.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Maintained excellent health and safety standards for continued compliance.
- Stored transaction information securely for thorough financial reference.
Education
Diploma of Higher Education - Bachelor of Mechanical Engineering
UNINASSAU
Recife, Pernambuco/ Brasil 01.2020 - 01.2025
Skills
- Aftersales consultation
- Technical product understanding
- Process improvement strategy
- Warranty administration
- Financial reporting
- Business development
- Outcome forecasting
- Geotechnical expertise
- Solution engineering
- Experience with 3d printing
- Cost estimation expertise
- Fault diagnosis capability
- Knowledge of manufacturing processes
- Electrical systems understanding
- Production process optimization
- Materials selection insight
- High-value project management
- Project budgeting
- Transport infrastructure
- Systems migration planning
- Product development
- Construction management
- AutoCAD proficiency
- Programming languages
- Mechanical troubleshooting
- Mechanical Engineering
- Cost estimation
- Project management tools
- Thermodynamics understanding
- Materials engineering knowledge
- Contract review and approval
Languages
English
Intermediate
Portuguese
Native
Spanish
Upper intermediate
Affiliations
- Read more
- Trails
- Listen to music
Certification
- Productivity and Technical Report Writin 2024 G&OP (Professional Management & Training Institute) Technical Qualification in Mechanical Engineering 2011 – 2014
- EF English Live Advanced English Course 2020 – 2021
- MATERIALS AND PERSONNEL MANAGEMENT ON CONSTRUCTION SITES - 2025
- COST CALCULATION AND LICENSING - 2025
- LOGICAL AND DYNAMIC CONTROLS - 2025
- MANAGEMENT AND TYPES OF CONSTRUCTION SITES - 2025
- INSTALLATION AND CONTROL OF CONSTRUCTION SITES - 2025
- LOGISTICS AND COORDINATION OF MODES OF TRANSPORT - 2025
- SECONDARY METHODS AND SUPPORT POINTS PLANNING AND ECONOMIC VIABILITY - 2025
Timeline
Aftersales Manager / Maintenance Manager
Centrocar Mozambique
09.2022 - 10.2024
SMT Africa – Ghana
Field Services Supervisor
03.2022 - 07.2022
Diploma of Higher Education - Bachelor of Mechanical Engineering
UNINASSAU
01.2020 - 01.2025
SLEA – São Luís Engenharia Ambiental S/A
Heavy Equipment Maintenance Supervisor
01.2018 - 02.2022
Mechanical maintenance supervisor
Queiroz Galvão Group – Ghana
07.2016 - 03.2017
Maintenance manager
Engevia – Angola
01.2010 - 05.2016
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