Heloisa Brognolo
HRSS Analyst E Relações Internacionais
Italy
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
8
8
years of professional experience
Work History
Senior International Commercial and Operations Ana
Schryver GMBH (multinacional alemã)
10.2023 - 4 2024
- Prospecting and operating B2B channels with importers and exporters;
- Contacting and following up with coloaders, carriers and international agents
- Supporting salespeople with commercial quotations and monitoring the operational process
- Monitoring import processes and helping to control operations
Meetings and feedback with the various international and national stakeholders for each air or sea freight project - Determining cargo transportation methods and preparing shipping documents, invoices and other records related to the process.
HRSS Operations Analyst LATAM
WIPRO TECHNOLOGIES
10.2021 - 09.2023
- Support in hiring talent for technology projects for Amazon, Google, Santander, Itaú and Petrobrás in Latin and Central America
- Registering and updating data in the system, helping to organize the processes of each technology project
- Creating and operating spreadsheets and reports, facilitating
- Monitoring activities by the team
- Supporting conflict resolution, seeking to negotiate mutually beneficial agreements
- Organizing team meetings, creating the conditions for discussing organizational strategies and objectives.
Senior Commercial Analyst and Startup Mentor
49 EDUCAÇÃO
11.2020 - 07.2021
- Inbound and outbound b2b and b2c prospecting
Sales funnel management and CRM - Mentoring on entrepreneurship and start-up creation
- Analyzing sales orders, ensuring accuracy and compliance with company policies
- Managing the order book
- Using Excel to create and maintain performance reports and metrics related to order management.
Intellectual Property and Compliance Assistant
BARIL ADVOGADOS ASSOCIADOS
10.2018 - 07.2019
- Drafting legal petitions before the INPI, presenting the client's case to the courts through strong and well-founded arguments
- Issuing legal documents, checking the accuracy of the information before handing them over to the lawyers
- Monitoring case deadlines, helping the parties represented to bring their case within the time limits set by the courts
- Preparing official legal transcripts to enable the judge and lawyers to consult case data
- Translating official legal INPI transcripts.
Administrative Assistant
PHILIP MORRIS INTERNATIONAL
01.2016 - 08.2016
- Support for professionals in different areas to organize processes, ensuring greater agility and efficiency for the entire team
- Administrative support for the international management and marketing area, working on control activities to generate reports
- Use of support platforms for operational control, including process management software
- Monitoring the field sales training process
- Translating administrative documents
- Administrative support and performance monitoring
KPI and OKR management.
Education
Bachelor of International Relations -
Universidade Centro Universitario Curitiba
Postgraduate Diploma in Strategic Marketing -
FAE BUSINESS SCHOOL
Skills
Pacote Office Avançado
Languages
Inglês
Upper intermediate (B2)
Spanish
Elementary (A2)
Italian
Intermediate (B1)
Timeline
Senior International Commercial and Operations Ana
Schryver GMBH (multinacional alemã)
10.2023 - 4 2024
HRSS Operations Analyst LATAM
WIPRO TECHNOLOGIES
10.2021 - 09.2023
Senior Commercial Analyst and Startup Mentor
49 EDUCAÇÃO
11.2020 - 07.2021
Intellectual Property and Compliance Assistant
BARIL ADVOGADOS ASSOCIADOS
10.2018 - 07.2019
Administrative Assistant
PHILIP MORRIS INTERNATIONAL
01.2016 - 08.2016
Bachelor of International Relations -
Universidade Centro Universitario Curitiba
Postgraduate Diploma in Strategic Marketing -
FAE BUSINESS SCHOOL
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