Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Henrique Brandão

São Paulo

Summary

Motivated Business Analyst & Project Management professional with strong background in business strategy, data analytics, and process automation. Experienced in implementing technology-driven solutions, optimizing workflows, and driving measurable business growth across multicultural environments. Proven ability to collaborate with cross-functional teams, engage stakeholders, and deliver results in fast-paced organizations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service & Negotiation Manager

Betwinner
Malta
06.2024 - 07.2025
  • Managed customer service operations for an iGaming platform, optimizing processes with technology tools.
  • Collaborated with IT teams to enhance automation and improve transaction efficiency.
  • Assisted national and international clients in a multicultural environment.
  • Led negotiation and conflict resolution strategies, improving client satisfaction and retention.

Investment Advisor

XP Investimentos
Brazil
05.2022 - 05.2024
  • Client relationship management and commercial development experience.
  • Utilized data-driven insights to improve client retention
  • Structured strategic portfolios and managed corporate securities distribution.

Commercial Assistant

Hipermercados Ipiranga
Brazil
01.2021 - 01.2022
  • Supported commercial operations as a Commercial Assistant, focusing on revenue analysis, client management, and technology-driven processes.

E-Sports Manager

Skade
Brazil
01.2020 - 01.2022
  • Implemented data-driven performance analysis using analytics tools to track player KPIs and optimize team strategies.
  • Applied AI-based tools for opponent scouting and predictive match analysis, enhancing competitive advantage.
  • Designed dashboards for real-time performance tracking, improving decision-making for coaches and management.

Strategic Events & Operations Coordinator

University IBMEC SP
Brazil
01.2020 - 01.2022
  • Coordinated academic events and lectures to promote student engagement.

Education

Bachelor’s - Business Administration

IBMEC
São Paulo, Brazil - Graduation Date
06.2024

Skills

  • Leadership & Team Management
  • Problem Solving
  • Strategic Planning
  • Attention to Detail
  • Time Management & Productivity
  • Artificial Intelligence & Machine Learning
  • Blockchain & Digital Assets

Certification

  • English Path (C1) | Jul 2024 – Nov 2024
  • Data Mining | Feb 2024 – Mar 2024
  • Advanced Excel | Jun 2023 – Sep 2023
  • Power BI (Instructor: Leonardo Karpinski) | Jan 2021 – Feb 2022

Timeline

Customer Service & Negotiation Manager

Betwinner
06.2024 - 07.2025

Investment Advisor

XP Investimentos
05.2022 - 05.2024

Commercial Assistant

Hipermercados Ipiranga
01.2021 - 01.2022

E-Sports Manager

Skade
01.2020 - 01.2022

Strategic Events & Operations Coordinator

University IBMEC SP
01.2020 - 01.2022

Bachelor’s - Business Administration

IBMEC

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Henrique Brandão