HENRIQUE MARQUES DOS SANTOS
São Paulo, Sao Paulo
Summary
Born and raised in Brazil, always working with customer services in healthcare area as a nurse providing care to children to the elderly from different nationalities and ethnicities. Skilled in delivering high-quality care, managing emergencies and attending customers needs enhancing patients satisfaction. Currently pursuing an opportunity to join Emirates as a cabin crew member to provide exceptional service and create memorable passenger experiences.
Overview
3
3
years of professional experience
Work History
Clinical Nurse
Rede D'or Hospital São Luiz
08.2024 - Current
- Management of the nursing team focusing on providing general care for oncology patients.
- Increased patient satisfaction scores through consistent delivery of compassionate and culturally competent care.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Educated patients and families to increase understanding of condition and best ways to manage.
- Mentored new nursing staff, fostering professional growth and team building within the unit.
Clinical Nurse
A Beneficiência Portuguesa de São Paulo
10.2023 - 05.2024
- Management of the team and the nursing station, caring for adult and pediatric oncology-hematology patients as a clinical nurse in the American model of care.
- Monitored clinical staff performance and provided feedback.
- Provided emotional support to patients and their families during difficult medical situations.
- Educated patients and families to increase understanding of condition and best ways to manage.
Intern
A.C Camargo Cancer Center
02.2022 - 06.2023
- Involvement in the development and management of the institution's patient safety protocols, promoting safe and efficient care.
- Analyzed problems and worked with teams to develop solutions.
- Management of adverse events related to healthcare assistance and support in audits for international quality certification (Qmentum).
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Education
Bachelor's Degree in Nursing - Nursing
UNICID - Universidade Cidade De São Paulo
06.2023
Certificate of Technical Studies - Business Administration
Etec Sapopemba
São Paulo, Sao Paulo, Brazil12-2018
High School Diploma -
Etec De Sapopemba
São Paulo, Sao Paulo, Brazil12-2018
Skills
- Teamwork and collaboration
- Problem-solving skills
- Conflict resolution
- Emergency response and first aid
- Quality Improvement
- Emergency Care
- Safety Procedures
Cvupdated
23/10/24
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Clinical Nurse
Rede D'or Hospital São Luiz
08.2024 - Current
Clinical Nurse
A Beneficiência Portuguesa de São Paulo
10.2023 - 05.2024
Intern
A.C Camargo Cancer Center
02.2022 - 06.2023
Bachelor's Degree in Nursing - Nursing
UNICID - Universidade Cidade De São Paulo
Certificate of Technical Studies - Business Administration
Etec Sapopemba
High School Diploma -
Etec De Sapopemba
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