Hernan Alejandro Vega Ortiz
Rio De Janeiro
Summary
Diligent assistant with strong foundation in administrative support and client communication. Successfully managed schedules, handled correspondence, and coordinated virtual meetings for diverse clients. Demonstrated efficiency and problem-solving skills through task prioritization and adaptability.
Overview
7
7
years of professional experience
Work History
UX Designer
Freelance
03.2020 - Current
- Designed user-centered interfaces that enhanced overall user engagement and satisfaction.
- Conducted usability testing, gathering insights to refine design solutions and improve user experience.
- Collaborated with developers to ensure seamless implementation of design specifications.
- Managed design system documentation, ensuring consistency and accessibility across all projects.
Hospitality Customer Service
AHS Hospitality Group
07.2022 - 10.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and resolving issues effectively.
- Managed reservation coordination, ensuring accurate bookings and timely communication with guests.
- Assisted in event planning by coordinating logistics and providing support to ensure successful execution.
- Processed billing and payment transactions accurately, maintaining clear records for guest accounts.
Asistente En Consultoría KPMG (Infraestructura)
KPMG International
02.2019 - 06.2020
- Conducted comprehensive research on infrastructure projects to support strategic consulting recommendations.
- Developed and maintained organized documentation systems for project files and client communications.
- Coordinated scheduling of meetings and presentations for project teams and stakeholders.
- Facilitated communication between team members and clients to ensure alignment on project goals.
Education
Technical Diploma - Communication And Tourism
Universidad Nacional De Cordoba
Cordoba, Argentina 11-2022
Skills
High attention to detail
Strong writing , communication skills
Fast learned
Capacity to anticipates needs
Team player
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
Timeline
Hospitality Customer Service
AHS Hospitality Group
07.2022 - 10.2025
UX Designer
Freelance
03.2020 - Current
Asistente En Consultoría KPMG (Infraestructura)
KPMG International
02.2019 - 06.2020
Technical Diploma - Communication And Tourism
Universidad Nacional De Cordoba