Heydi Sabina
Greenacres,FL
Summary
Detail-oriented healthcare administrative professional with experience in medical records management, surgical scheduling, and insurance verification. Skilled in maintaining accurate documentation, ensuring HIPAA compliance, and working independently in fast-paced environments. Seeking a remote position focused on data management, documentation, or backend healthcare operations.
Overview
1
1
Language
8
8
years of professional experience
Work History
Patient Services Coordinator
Blue Cloud
Palm Beach, FL
05.2024 - Current
- Coordinated patient appointments and schedules, ensuring optimal use of resources.
- Managed patient inquiries and concerns, providing timely and accurate information.
- Implemented process improvements to streamline patient intake procedures.
- Trained new staff on patient management systems and office protocols.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Collected patient co-pays and issued receipts to confirm payment.
- Used Open Dental to maintain electronic patient files, successfully maintaining patient files.
Doctor's Assistant
Lake Worth Injury & Wellness
08.2022 - 05.2024
- Referred to and consulted with physicians and other healthcare providers on patient care.
- Recorded patient history to accurately track conditions, progress, and diagnosis for comprehensive medical records.
- Processed bills to our billing department and prepared slip forms with payments received via mail.
- Prepared, verified, and sent password protected medical records and billing ledgers to other facilities. Also, subpoenas were prepared and sent along with invoices.
- Assisted with physical examinations to assess patients' health and current condition for optimal treatment.
- Referred patient to other specialists and diagnostic images to improve patient's condition.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Learned and followed laws and HIPAA guidelines to keep the office compliant with industry regulations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Input patient data into the computer system using PAYDC and check the information for accuracy.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Collected and documented patient medical information such as blood pressure and weight.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Obtained and documented patient medical history, vital signs, and current complaints at intake.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep the office running smoothly.
- Answered phones to respond to customer questions, provide information, and schedule appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Pharmacy Technician/Customer Service
PharmaSource/Abbvie Group
01.2022 - 08.2022
- Worked with multiple departments: Image Indexing, PreQA, and Outbound Calls
- Gained knowledge on how to run a prescription by paying attention to detail and doing data entry
- Working at PharmaSource felt right because it felt like saving lives every day
- People who needed their medications to increase their chances of having a better day and better health,
- It felt like being a true hero by helping the community by providing the assistance needed by making sure their prescription was correct and ensuring medication was received.
Medical Records Specialist
Kanner And Pintaluga Law Firm
11.2020 - 09.2021
- Prepare, request, receive and review medical records, bills, health liens and Pip Logs
- Fax, email and mail use to send requests
- Dealt with facilities everyday over the phone
- Learned how to be persistent to obtain what was required for the case
- Audit cases
- Multitask with multiple case’s tasks at once
- Worked at fast pace
- Adapted to fast changes
- Great teamwork
- Learned how to remain patient in difficult moments with emergency cases
- Prepared TORT Letters
- Calculated balances, adjustments, and payments
- Obtaining and updating electronic health records
- Keeping cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database
- Updating job knowledge by participating in educational opportunities; listening and paying attention to new ideas
- Reporting, Research and Legal Administration Skills
- Also, Litigation, Client Relationships, Organization, Planning, Attention to Detail, Confidentiality, Dependability, Client Confidentiality.
Legal Assistant
Law Office Of Ross G. Lavin
05.2019 - 05.2020
- Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination
- Assisted with client interviews and took meticulous notes for inclusion in reports
- Handled office scheduling and made notes for deadlines, motions and other important dates
- Scheduled appointments and depositions
- Assisted attorneys with reviewing and organizing witness reports
- Coordinated law office activities, including scheduling of depositions, examinations under oath and independent medical examinations
- Prepared case summaries for Personal Injury Cases
- Filed PI cases and got them going, helping the client through the process after an accident
- Helped injured clients to seek treatment from professional doctors
- Conducted background investigations on defendant
- Contacted clients to schedule appointments and discuss progress of cases
- Interviewed and prepared intake sheets for clients in Spanish and English
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation
- Created CYA letters
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
- Assisted up to 2 lawyers and 2 paralegals at time.
Front Desk and Aftercare Counselor/ Somerset Academy Lakes and Slam School
10.2018 - 05.2019
- In-depth knowledge of the administrative policies and procedures of school
- Comprehensive knowledge of handling front desk activities
- Daily tasks include scheduling meetings, facilitating communication between teachers, staff, and families
- Excellent telephone etiquette with pleasant personality
- Translator in parent teacher meetings, faculty meetings and Counselor meetings, substituting classes, receiving payments and writing receipts, handling money (cash, checks and money order)
- Knowledge on record keeping and clerical tasks
- Outstanding communication and problem-solving skills
- Advanced knowledge of computer skills like Word, Excel, Outlook and Internet Explorer
- Excellent customer service and guest relationship skills.
Education
Some College (No Degree) - Studying Nursing
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Miami Springs Senior High School
Miami, FL06-2017
Skills
- Bilingual (English/Spanish)
- Teamwork
- Self-reliance
- Work ethic
- Confidence, positivity, and patience
- Willingness to learn
- Customer Service/Communication
- Organization
- Fast-paced work
- Knowledge of computers (MS Word, PowerPoint, Excel, Internet, and basics)
- Medical Terminology
- Medical Records Management
- Direct Patient Care
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Coordinator
Blue Cloud
05.2024 - Current
Doctor's Assistant
Lake Worth Injury & Wellness
08.2022 - 05.2024
Pharmacy Technician/Customer Service
PharmaSource/Abbvie Group
01.2022 - 08.2022
Medical Records Specialist
Kanner And Pintaluga Law Firm
11.2020 - 09.2021
Legal Assistant
Law Office Of Ross G. Lavin
05.2019 - 05.2020
Front Desk and Aftercare Counselor/ Somerset Academy Lakes and Slam School
10.2018 - 05.2019
Some College (No Degree) - Studying Nursing
Palm Beach State College
High School Diploma -
Miami Springs Senior High School