Igor Dias
Rio de Janeiro
Summary
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Overview
13
13
years of professional experience
Work History
International Ambassador
Royal Caribbean International
09.2015 - Current
- Managing the international program onboard the vessel to provide language assistance and translation to non-English speaking guests in order for them to understand and enjoy all aspects of the cruise experience.
- Acting as supervisor during the Front Desk operation giving support to FDM in order to sort guest’s issues and request
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Translating all varieties of documents and announcements including the daily Cruise Compass into the five core languages utilizing the Compass Wizard, In Design, Adobe Reader, Panther Allin DIGI HD
- Providing Live Announcements in 6 different languages
- Reviews and ensures the accuracy of all materials distributed to guests
- Serving as host and/or translator for any type of event or activity with a large number of non-English speaking guests
- Hosting several events on board (Welcome and Debark orientation) for guests in 6 different languages
- Promotional and Orientation Videos for international guests
- Being the Leader for non-English speaking guests and Managing the international Program on boar.
Immigration Purser
Costa Cruises ( Costa Crociere )
05.2012 - 04.2015
- Performed various administrative functions, including filing paperwork, passport control, providing clearance to the ship and several documents declarations.
- Assisted in the development of staff training programs, leading to heightened team performance and guest satisfaction.
- Implemented effective inventory management systems, ensuring adequate supplies and minimizing waste.
Events Promoter and Sponsor
W Ultra Lounge Disco and Events
02.2011 - 04.2012
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates
- Produced blog posts, pay-per-click ads, and promotional content
- Administered marketing calendar and posted new content to coincide with new product and service releases
- Analyzed and reported social media and online marketing campaign results
- Posted new content for products and services when managing marketing and release calendars
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Increased customer engagement through social media
- Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.
- Developed strong relationships with potential customers for improved brand awareness and loyalty.
- Increased event attendance by effectively promoting and marketing upcoming events through various channels.
Education
MBA- Master Business Administration in Company’s Management -
University Santo Amaro
São Paulo, BrazilMicrosoft Office (Word, Excel, Power Point, Adobe ) (YEAR: 2010) - General Course
Power BI
2024
Associate of Applied Science - Marketing
Digital Marketing And Promotion
02.2022
Coaching, Leadership, Time Management And Culture - Organizational Leadership
Cornell University
Ithaca, NY06.2021
Hospitality Management and Tourism – Bachelor Degree -
Federal University from Brazil
09.2010
Skills
- Customer Services
- Microsoft Office ( Word, Excel, Power Point)
- Flexibility
- Problem solving
- Microsoft Office
- Digital Strategy Program Panther
- Speaking in Public
- Adobe Reader ( In Design )
- Computer proficiency
- Safe serving knowledge
- Fidelio (Hospitality Software Hotel)
- Team contribution
- Sales techniques
- Speaking in Public ( Different Languages)
- Media Relations
- Cross-Cultural Communication
- Outgoing personality
- Strong team member
- Customer service oriented
- Fluent in 6 Languages
- Strong communication skills
- Produce knowledge
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native or Bilingual
German
Professional Working
French
Professional Working
Italian
Professional Working
Timeline
International Ambassador
Royal Caribbean International
09.2015 - Current
Immigration Purser
Costa Cruises ( Costa Crociere )
05.2012 - 04.2015
Events Promoter and Sponsor
W Ultra Lounge Disco and Events
02.2011 - 04.2012
MBA- Master Business Administration in Company’s Management -
University Santo Amaro
Microsoft Office (Word, Excel, Power Point, Adobe ) (YEAR: 2010) - General Course
Power BI
Associate of Applied Science - Marketing
Digital Marketing And Promotion
Coaching, Leadership, Time Management And Culture - Organizational Leadership
Cornell University
Hospitality Management and Tourism – Bachelor Degree -
Federal University from Brazil
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