IGOR PALITOS ANGELO DA SILVA

Support the Shop Manager to maximise revenue by monitoring, driving & analysing sales results and developing increasingly effective marketing strategies dependant on canvas & passenger demographic, whilst leading, developing and supporting your team to achieve or exceed set sales budgets & PPD's every cruise, through consistent, documented mentoring and coaching. Effectively manage all shops operations on board, including marketing & sales strategies, personnel development, and inventory control procedures.

. Ensures compliance of all inventory control procedures (Operational Calendar, managers handovers, staff rotation, perpetual inventories, daily cigarettes count, main store check) and maintain Inventory log for Profit Protection Manager. . Manage end-to-end receiving of stock on board and lockers maintenance to corporate guideline standards

. Train and coach Shop Sellers & Category Specialists on effective loss prevention procedures, using checklist and coaching logs. . Ensures compliance with monthly damage procedures (expiring protocol, B&S, raffle give- aways).