Igor Tosta
Salvador, Bahia
Summary
Experience in Product Management at fast-growing companies with a focus on customer experience and new business models. Strong analytical skills and data oriented. Solid experience in people management, project development and problem solving.
Overview
4
4
years of professional experience
Work History
Product Manager
Eu Medico Residente
2023.01 - Current
- Drive Product Development - from conception to launch (end to end);
- Develop, monitor, update, improve and communicate the Product Roadmap to stakeholders;
- Lead and collaborate discovery processes, developing a deep understanding of customers by conducting research, data analysis, customer interviews, and usability testing;
- Continuously refine and prioritize the discovery backlog and team backlog;
- Communicate and collaborate with leaders from multi-disciplines and across multi-product lines;
- Leader of two distinct squads, one of which was designed to create a new checkout process on the company's main website; and the other for the development of a new product focused on the medical community outside Brazil;
- Responsible for implementing the Product-Led Growth strategy through the construction of acquisition models via free trial and freemium.
Manager of Customer Experience
Melhor Plano
2022.06 - 2022.12
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Business Management Analyst and Product Owner
Sanar
2020.01 - 2022.06
- Conducted comprehensive market research for informed decision-making and strategic planning.
- Developed customized financial models to support budgeting, forecasting, and cost-saving initiatives.
- Enhanced business processes by analyzing and identifying inefficiencies, implementing targeted solutions for improvement.
- Streamlined internal communications using a combination of technology tools which improved workflow efficiencies.
- Management of the Customer Experience and Customer Success team. Implementation of Continuous Improvement projects based on new internal metrics for customer service and experience.
- Chapter Lead of all the Company's CX employees, developing projects with a strong impact on the business.
Education
Postgraduate Course - Product Management
PM3
São Paulo, Sao Paulo, Brazil05.2022
Bachelor of Science - Chemical Engineering
Federal University of Bahia
Salvador, Bahia, Brazil06.2019
Skills
Stakeholder management
Market research and analysis
Customer centric
Data oriented
Strong communicator
Timeline
Product Manager
Eu Medico Residente
2023.01 - Current
Manager of Customer Experience
Melhor Plano
2022.06 - 2022.12
Business Management Analyst and Product Owner
Sanar
2020.01 - 2022.06
Postgraduate Course - Product Management
PM3
Bachelor of Science - Chemical Engineering
Federal University of Bahia
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