Ingrid Andrade de Paula Nebot
Resende, Rio De Janeiro
Summary
Professional with experience in the banking area, with solid performance in the financial sector and strong ability for teamwork. With a proven history of efficiency and commitment, I have in-depth knowledge in banking operations, customer service and process management. I seek to integrate myself into a dynamic and multicultural environment, contributing with my experience to the growth of the institution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banking
Itau Bank
Resende, Rio De Janeiro, Brazil
02.2024 - Current
- Assisted clients with account management tasks, resulting in increased customer retention.
- Increased cross-selling success by proactively identifying opportunities to upsell and recommend additional banking products.
- Managed risk by identifying potential fraud cases and implementing preventive measures.
- Exceeded individual sales targets consistently, contributing to the overall success of the branch team''s performance metrics.
- Participated in continuous professional development programs, staying current on industry trends and best practices in banking operations.
- Provided exceptional customer service, resolving issues promptly and maintaining positive client relationships.
- Enhanced customer satisfaction by providing efficient and accurate financial services.
- Conducted comprehensive financial analyses for loan applicants, ensuring sound lending decisions were made.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Handled various accounting transactions.
Sewing Machine Operator
Coindu
Joane, Portugal
03.2023 - 01.2024
- Operated sewing machine to assemble garments according to specifications.
- Supported performance targets by maintaining clean and neat work areas.
- Adjusted machine settings to ensure proper stitch quality.
Cook
Leana Kebab
Vila Nova de Famalicão, Portugal
08.2022 - 03.2023
- Prepared diverse menu items by following standardized recipes and presentation guidelines.
- Monitored food safety standards to uphold health regulations.
Banking
Itau Bank
Resende, Rio de Janeiro
05.2018 - 07.2022
- Streamlined bank processes for improved operational efficiency and reduced error rates.
- Assisted clients with account management tasks, resulting in increased customer retention.
- Managed risk by identifying potential fraud cases and implementing preventive measures.
- Exceeded individual sales targets consistently, contributing to the overall success of the branch team''s performance metrics.
- Promoted a culture of teamwork within the branch environment by actively participating in team building initiatives.
- Provided exceptional customer service, resolving issues promptly and maintaining positive client relationships.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
Saleswoman
YouCan Sports
Volta Redonda, Rio de Janeiro
11.2015 - 04.2018
- Increased customer satisfaction by providing personalized product recommendations and attentive service.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Worked to build relationships with customers and built potential for additional sales.
Education
Bacharelado - Administração
Faculdade Estácio
Volta Redonda, Rio de JaneiroInstituto De Educação Professor Manuel Marinho
Volta Redonda, Rio de Janeiro12-2014
Skills
- Financial planning
- Customer service
- Team collaboration
- Teller experience
- Customer relationship management
- Meeting sales goals
- Currency exchanges
- Bank sales
- Asset management
- Financial advice
Personal Information
- Date of Birth: 05/21/97
Certification
CPA 10 (Certificação Profissional ANBIMA Série 10)
Languages
English
Beginner (A1)
Timeline
Banking
Itau Bank
02.2024 - Current
Sewing Machine Operator
Coindu
03.2023 - 01.2024
Cook
Leana Kebab
08.2022 - 03.2023
Banking
Itau Bank
05.2018 - 07.2022
Saleswoman
YouCan Sports
11.2015 - 04.2018
Bacharelado - Administração
Faculdade Estácio
Instituto De Educação Professor Manuel Marinho