Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic
Ingrid Andrade de Paula Nebot

Ingrid Andrade de Paula Nebot

Resende, Rio De Janeiro

Summary

Professional with experience in the banking area, with solid performance in the financial sector and strong ability for teamwork. With a proven history of efficiency and commitment, I have in-depth knowledge in banking operations, customer service and process management. I seek to integrate myself into a dynamic and multicultural environment, contributing with my experience to the growth of the institution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Banking

Itau Bank
02.2024 - Current
  • Assisted clients with account management tasks, resulting in increased customer retention.
  • Increased cross-selling success by proactively identifying opportunities to upsell and recommend additional banking products.
  • Managed risk by identifying potential fraud cases and implementing preventive measures.
  • Exceeded individual sales targets consistently, contributing to the overall success of the branch team''s performance metrics.
  • Participated in continuous professional development programs, staying current on industry trends and best practices in banking operations.
  • Provided exceptional customer service, resolving issues promptly and maintaining positive client relationships.
  • Enhanced customer satisfaction by providing efficient and accurate financial services.
  • Conducted comprehensive financial analyses for loan applicants, ensuring sound lending decisions were made.
  • Educated customers on features and benefits of banking products and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Handled various accounting transactions.

Sewing Machine Operator

Coindu
03.2023 - 01.2024
  • Operated sewing machine to assemble garments according to specifications.
  • Supported performance targets by maintaining clean and neat work areas.
  • Adjusted machine settings to ensure proper stitch quality.

Cook

Leana Kebab
08.2022 - 03.2023
  • Prepared diverse menu items by following standardized recipes and presentation guidelines.
  • Monitored food safety standards to uphold health regulations.

Banking

Itau Bank
05.2018 - 07.2022


  • Streamlined bank processes for improved operational efficiency and reduced error rates.
  • Assisted clients with account management tasks, resulting in increased customer retention.
  • Managed risk by identifying potential fraud cases and implementing preventive measures.
  • Exceeded individual sales targets consistently, contributing to the overall success of the branch team''s performance metrics.
  • Promoted a culture of teamwork within the branch environment by actively participating in team building initiatives.
  • Provided exceptional customer service, resolving issues promptly and maintaining positive client relationships.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.

Saleswoman

YouCan Sports
11.2015 - 04.2018
  • Increased customer satisfaction by providing personalized product recommendations and attentive service.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Worked to build relationships with customers and built potential for additional sales.

Education

Bacharelado - Administração

Faculdade Estácio
Volta Redonda, Rio de Janeiro

Instituto De Educação Professor Manuel Marinho
Volta Redonda, Rio de Janeiro
12-2014

Skills

  • Financial planning
  • Customer service
  • Team collaboration
  • Teller experience
  • Customer relationship management
  • Meeting sales goals
  • Currency exchanges
  • Bank sales
  • Asset management
  • Financial advice

Personal Information

  • Date of Birth: 05/21/97

Certification

CPA 10 (Certificação Profissional ANBIMA Série 10)

Languages

English
Beginner (A1)

Timeline

Banking

Itau Bank
02.2024 - Current

Sewing Machine Operator

Coindu
03.2023 - 01.2024

Cook

Leana Kebab
08.2022 - 03.2023

Banking

Itau Bank
05.2018 - 07.2022

Saleswoman

YouCan Sports
11.2015 - 04.2018

Bacharelado - Administração

Faculdade Estácio

Instituto De Educação Professor Manuel Marinho
Ingrid Andrade de Paula Nebot