Summary
Overview
Work History
Education
Skills
Objective
Languages
Personal Information
Timeline
Generic

Isabella Asriel Moreira Augusto

São Paulo, Sao Paulo

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

English Teacher (Freelancer)

Autônomo
03.2023 - Current

Freelance English Teacher with experience in personalized instruction for students of various levels and goals. Focused on conversation, applied grammar, and fluency development through engaging and practical methods. Skilled in adapting lessons to each student’s profile, creating an effective, welcoming, and motivating learning environment.

Flight Attendant

Latam
05.2022 - 01.2024

Flight Attendant with experience in in-flight safety, personalized customer service, and crisis management with agility and empathy. Skilled in clear communication, teamwork, and quick decision-making under pressure. Dedicated to delivering an exceptional passenger experience, ensuring comfort and safety, and representing the airline with professionalism.

Airport Agent

Latam
02.2020 - 05.2022

Airport Agent with experience in customer service, crisis management, passenger boarding and deplaning, and real-time problem solving. Strong focus on service excellence, operational safety, and customer satisfaction. Skilled in working under pressure, handling unexpected situations, and maintaining clear and empathetic communication with both passengers and team members.

Project Analyst – Financial Sector

MZ Group
02.2024 - Atual

Project Analyst with experience in the financial sector, specializing in structuring, monitoring, and delivering internal projects. Skilled in data analysis, cross-functional team alignment, and meeting strategic deadlines. Organized, results-driven, and communicative, with a strong ability to adapt and a systemic view of corporate processes.

Education

Bachelor’s Degree in Law - Law

Universidade Cruzeiro Do Sul
Brasil
11-2020

Skills

  • Clear and effective communication with the team
  • Proactivity in meeting goals and objectives
  • Intermediate Excel skills for spreadsheets and data control
  • Teamwork in multidisciplinary corporate environments
  • Analytical skills for process improvement
  • Adaptability to dynamic environments
  • Focus on continuous process improvement
  • Organization in managing processes and tasks
  • Good communication with the team
  • Willingness to work collaboratively
  • Proactive problem-solving
  • Empathy toward people's needs
  • Kindness in interpersonal relationships

Objective

To work in a company where I can apply my interpersonal, communication, and problem-solving skills, contributing with my experience in customer service, people management, and project coordination. I seek a dynamic environment that values teamwork, empathy, and continuous improvement, where I can grow professionally and add value through proactivity, organization, and a results-oriented mindset.

Languages

English
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Spanish
Elementary (A2)

Personal Information

Timeline

Project Analyst – Financial Sector

MZ Group
02.2024 - Atual

English Teacher (Freelancer)

Autônomo
03.2023 - Current

Flight Attendant

Latam
05.2022 - 01.2024

Airport Agent

Latam
02.2020 - 05.2022

Bachelor’s Degree in Law - Law

Universidade Cruzeiro Do Sul
Isabella Asriel Moreira Augusto