ISABELLE ANDRADE
Customer Service Associate
Parnaiba,PI
Summary
A motivated professional with over a decade of experience in customer service and operational management within the hospitality and technology sectors, including experience catering to culturally diverse clientele. Skilled in communication and interpersonal interactions, facilitating client training and positive customer experiences. Adept at problem-solving and process improvement, leveraging technical aptitude to address customer needs. Fluent in Portuguese (native), English, and Spanish, with intermediate French proficiency, enabling effective communication with diverse client groups. Demonstrated ability to manage projects, prioritize tasks, and adapt to dynamic environments.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Freelance Brand Identity Designing
Self Employed Services
01.2020 - Current
- Developed visual identities for diverse clients, including logo design, branding guidelines, and marketing collateral.
- Tailored design solutions to meet specific project requirements, demonstrating adaptability and a client-focused approach.
- Communicated effectively with clients throughout the design process, presenting concepts, incorporating feedback, and ensuring project satisfaction.
Operations & Marketing Management
Sebo da Pyramid
01.2024 - 07.2024
- Developed and implemented a comprehensive inventory management system for a secondhand bookstore
- Managed online sales and customer communication through Shopee and Instagram
- Created visual branding and marketing materials, including logo, color palette, and social media content.
Management & Guest Service Agent
Casa Venus
02.2022 - 12.2023
- Onboarded and managed guests, providing personalized hospitality experiences
- Drove occupancy and revenue through effective marketing and branding strategies
- Resolved guest inquiries and managed communication across multiple channels (Airbnb, Booking.com, Instagram, Google Business)
- Developed and maintained all aspects of operations, including reservations, cleaning, maintenance, and guest services, demonstrating strong organizational and project management skills.
Spa and Health Club Hostess
Sheraton Grand Rio Hotel & Resort
08.2015 - 10.2019
- Facilitated guest onboarding to spa and health club services, recommending treatments and translating requests to ensure personalized experiences
- Resolved scheduling conflicts and improved team efficiency by implementing a digital spreadsheet solution, streamlining bookings, interdepartmental communication, inventory control and also cashflow
- Partnered with hotel staff by leveraging Opera CRM for personalized guest service and Salesforce for feedback management, driving customer satisfaction, recovery, and service improvements based on client needs
- De-scalation of guest complaints, reinforcing customer-focused problem-solving skills and contributing to positive customer experiences within the Shine Spa for Sheraton facilities
Front Desk Agent
Ipanema Hostel Club & Meiai Hostel
02.2015 - 06.2015
- Onboarded and supported guests with check-in/check-out, providing information and resolving inquiries.
- Managed reservations, payments, and cashier controls.
Coordinated housekeeping and maintained inventory of amenities and maintenance products. - Communicated with guests via email and phone, addressing feedback and ensuring satisfaction.
Technical Support & Customer Service Specialist
CyberGol Cafe
01.2012 - 08.2014
- Provided technical support and instruction to customers using computer resources, resolving technical issues and guiding users on various software and online tasks.
- Managed printing and photocopying services, including operation and maintenance of related equipment.
- Handled cash flow and financial transactions.
English Instructor
Microcamp Curso de Idiomas e Informática
08.2009 - 05.2011
- Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
- Tracked student attendance, progress, and performance using a dedicated company system.
Cashier
Amoedo Materiais de Construção
12.2008 - 03.2009
- Operated cash register for financial transactions, maintaining a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Skills
- Adaptability & Flexibility
- Communication Optimization
- Continuous Learning
- Data-driven Troubleshooting
- People Success & Development Support
- Self-motivating & Independent
- Systematic Organization & Planning
- Technical Aptitude
Education
Bachelor's Degree - Tourism
Universidade Federal Do Estado Do Rio De Janeiro
Rio De Janeiro, RJ 03.2017 - Current
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Work-life balancePersonal development programsCareer advancementFlexible work hoursLanguages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
French
Intermediate (B1)
Timeline
Operations & Marketing Management
Sebo da Pyramid
01.2024 - 07.2024
Management & Guest Service Agent
Casa Venus
02.2022 - 12.2023
Freelance Brand Identity Designing
Self Employed Services
01.2020 - Current
Bachelor's Degree - Tourism
Universidade Federal Do Estado Do Rio De Janeiro
03.2017 - Current
Spa and Health Club Hostess
Sheraton Grand Rio Hotel & Resort
08.2015 - 10.2019
Front Desk Agent
Ipanema Hostel Club & Meiai Hostel
02.2015 - 06.2015
Technical Support & Customer Service Specialist
CyberGol Cafe
01.2012 - 08.2014
English Instructor
Microcamp Curso de Idiomas e Informática
08.2009 - 05.2011
Cashier
Amoedo Materiais de Construção
12.2008 - 03.2009
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