Summary
Overview
Work History
Education
Skills
Timeline
Generic
ISADORA BORTOLAN

ISADORA BORTOLAN

Bilingual Project Manager|SaaS Onboarding Specialist |Remote Ops
São Paulo

Summary

Bilingual SaaS Onboarding & Client Success Specialist with over 5 years of experience leading end-to-end implementations, onboarding, and customer success initiatives for B2B tech clients. Proven ability to manage cross-functional teams, streamline workflows, and deliver high-touch client experiences. Skilled in CRM platforms, stakeholder communication and operational optimization in remote-first, fast-paced environments. Open to U.S.-based opportunities with long-term sponsorship potential.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

IT Project Manager

SoftExpert
11.2023 - Current
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Led cross-functional teams to deliver complex B2B SaaS implementations.
  • Streamlined onboarding documentation and communication workflows, enhancing operational efficiency.
  • Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
  • Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.


Senior Client Onboarding Analyst

AEVO
08.2022 - 08.2023
  • Oversaw onboarding for high-value B2B SaaS clients across LATAM and North America.
  • Led discovery calls, feature adoption planning, and client goal alignment with platform capabilities.
  • Partnered with internal teams to improve client ROI and retention.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Bilingual Client Onboarding Analyst

AskSuite Chatbot
05.2021 - 08.2022
  • Managed full-cycle onboarding and training for international clients in the hospitality sector.
  • Created documentation, monitored KPIs, and optimized client experience.
  • Monitored engagement and usage metrics to identify improvement areas.
  • Delivered high-touch onboarding support tailored to each client’s business objectives.

Client Onboarding & Administrative Analyst

Way American School
12.2019 - 03.2021
  • Oversaw onboarding and ongoing support for students using the school’s online systems.
  • Monitored academic KPIs and ensured engagement through structured follow-ups and guidance.
  • Delivered high-level support through calendar and communication management, documentation, and proactive issue resolution.
  • Helped streamline internal workflows to enhance service delivery and student success.

Bilingual Executive & Administrative Assistant

World Study Exchange
02.2018 - 09.2018
  • Coordinated enrollment logistics for international exchange programs.
  • Liaised with partner schools and students; managed visas, travel, and documentation.
  • Provided executive-level support, reports, and calendar management.

QA Analyst

Mucca Shop
08.2017 - 02.2018
  • Monitored web content quality and ensured compliance with standards.
  • Supported logistics, event planning, content management, and marketing operations.

Education

Bachelor's - Business Administration

Universidade Federal do Paraná (UFPR)
01.2015 - 01.2019

Skills

B2B SaaS Onboarding & Adoption

undefined

Timeline

IT Project Manager

SoftExpert
11.2023 - Current

Senior Client Onboarding Analyst

AEVO
08.2022 - 08.2023

Bilingual Client Onboarding Analyst

AskSuite Chatbot
05.2021 - 08.2022

Client Onboarding & Administrative Analyst

Way American School
12.2019 - 03.2021

Bilingual Executive & Administrative Assistant

World Study Exchange
02.2018 - 09.2018

QA Analyst

Mucca Shop
08.2017 - 02.2018

Bachelor's - Business Administration

Universidade Federal do Paraná (UFPR)
01.2015 - 01.2019

Similar Profiles

CREATE PROFILE
ISADORA BORTOLANBilingual Project Manager|SaaS Onboarding Specialist |Remote Ops