Isadora Melo de Araújo
Resumo
- Communications & Customer Relations: strong background in written and verbal communication, customer and partner interaction, relationship management, and professional communication.
- Customer Support & Relationship Management: experience supporting clients and partners, following up on requests, understanding needs, providing information, and maintaining positive professional relationships.
- Content & Corporate Communications: experience in content creation, institutional communications, social media, copywriting, editing, and communication with different audiences.
- Problem-Solving & Customer Focus: ability to identify needs, organize demands, resolve issues, and provide clear and effective solutions with a customer-focused approach.
- Interpersonal & Communication Skills: strong active listening, empathy, adaptability, and ability to communicate clearly with different audiences and build professional relationships.
- Fluent English: advanced English training at ACBEU, with strong written and verbal communication skills.
- Digital & Productivity Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Canva, Adobe Photoshop, Lightroom, Premiere Pro, and CapCut.
Visão geral
2
2
Languages
1
1
Certification
7
7
years of professional experience
Experiência profissional
Operational Assistant
Open Sea Agenciamento e Consultoria Marítima
Salvador, Bahia
2022.01 - 2025.01
- Provided support for the company’s administrative and relationship management activities, handling customer and partner service and communication, organizing and monitoring documents and requests, updating information, and supporting internal processes.
- Experience in customer service, organization, professional communication, and request follow-up.
Communications Analyst
Avatim Cheiros da Terra Ltda
Salvador
2020.01 - 2022.01
- Supported the brand’s communication and relationship strategies, with a primary focus on franchisee support and relationship management. Assisted in the production and organization of social media content, supported marketing and communication initiatives, followed up on client and franchisee requests, and maintained ongoing communication with stakeholders.
Internal Communications Intern
IFBA - Instituto Federal da Bahia
Salvador
2019.01 - 2020.01
- Supported IFBA’s institutional communications, with a focus on reviewing and refining the language of public notices and official documents, producing content for the institutional portal, and supporting internal and external communication needs.
- Experience in institutional writing, copyediting, content production, and public-sector communications.
Journalism Writing Intern
JORNAL A TARDE
Salvador
2018.01 - 2019.01
- Supported journalistic production through research and fact-checking, writing and editing, story development, and assistance with newsroom operations.
- Developed skills in communication, writing, research, fact-checking, and information organization.
Formação acadêmica
Journalism
Unifacs
SalvadorHabilidades e competências
- Strong verbal and written communication skills
- Ability to understand customer needs and provide effective solutions
- Clear and empathetic communication with different audiences
- Problem-solving and critical thinking
- Adaptability and versatility in handling diverse demands
Languages
Português
First language
Língua Inglesa
Proficient
Independent Projects
- SissaFaz – Photography & Audiovisual: Independent creative project focused on photography, audiovisual production, event coverage, and social media content creation.
- Instantes by SissaFaz: Independent instant photography project offering photography experiences for events, including the production of customized printed photographs.
- Event Production & Coverage: Experience in photography and audiovisual production for concerts, cultural, sports, and institutional events.
Certificados
- Customer Success Course: Sebrae.
- Digital Marketing and Sales: Sebrae.
- Social Media: Sebrae.
- Excel and Microsoft Office Suite Course: Bradesco Foundation
Interesses
“Recorded at Home During Lockdown, Zélia Duncan’s Pelespírito Reflects Sadness and Hope”
Culture & Arts A TARDE Newspaper
Author: Isadora Melo — Feature article on Zélia Duncan’s album Pelespírito, exploring its creative process, themes of isolation, hope, and resilience
Read article:
https://atardecombr/cultura/gravado-no-isolamento-caseiro-o-album-pelespirito-traz-zelia-duncan-triste-porem-esperancosa-1158005
“Dona Iracema Returns to the Scene with Audiovisual Album Velório”
Culture & Music A TARDE Newspaper
Author: Isadora Melo — Feature article covering the band’s return to the music scene through the audiovisual album Velório, highlighting its artistic concept and creative approach
Read article:
https://atardecombr/cultura/culturamusica/banda-dona-iracema-volta-a-cena-com-o-album-audiovisual-velorio-1163497
Linha do tempo
Operational Assistant
Open Sea Agenciamento e Consultoria Marítima
2022.01 - 2025.01
Communications Analyst
Avatim Cheiros da Terra Ltda
2020.01 - 2022.01
Internal Communications Intern
IFBA - Instituto Federal da Bahia
2019.01 - 2020.01
Journalism Writing Intern
JORNAL A TARDE
2018.01 - 2019.01
Journalism
Unifacs