Ivy Beraldo

Gestão

Pandora Do Brasil

03.2023 - 11.2024

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Improved safety procedures to create safe working conditions for workers.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Assisted in organizing and overseeing assignments to drive operational excellence.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Developed detailed plans based on broad guidance and direction.
Set aggressive targets for employees to drive company success and strengthen motivation.
Identified and communicated customer needs to supply chain capacity and quality teams.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Summary

Overview

Work History

Gestão

Education

Ensino Médio Completo - Curso Rise

Skills

Timeline

Gestão

Ensino Médio Completo - Curso Rise

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