Ivy Beraldo
Gestão De Pessoas
São Gonçalo
Summary
Dynamic leader with a proven track record at Pandora Do Brasil, enhancing team productivity by over 20% through agile methodologies and effective talent development. Skilled in problem-solving and excellent communication, I excel in building high-performing teams and fostering a culture of continuous learning and collaboration.
Overview
2
2
years of professional experience
Work History
Gestão
Pandora Do Brasil
03.2023 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Ensino Médio Completo - Curso Rise
Colégio Faculdade Senes
São Gonçalo 03.2023
Skills
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Active Listening
Teambuilding
Critical Thinking
Planning and Coordination
Flexible and Adaptable
Interpersonal Communication
Dependable and Responsible
Training and Development
Analytical and Critical Thinking
Good Telephone Etiquette
Timeline
Gestão
Pandora Do Brasil
03.2023 - 11.2024
Ensino Médio Completo - Curso Rise
Colégio Faculdade Senes