Iwan Balian
Hortolândia
Summary
Qualified scheduling support and production support analyst with extensive background in mainframe management processes and project management abilities to meet targets consistently. Driven Systems Administrator with 16 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
18
18
years of professional experience
Work History
Lead, System Administrator - Production Support Analyst
Kyndryl
09.2021 - Current
- Maintained smooth operations by effectively managing scheduling requests and projects, such as application releases and internal customer interface for insights and observability purposes.
- Developed long-lasting client relationships by providing excellent service and maintaining regular communication
- Trained and mentored new staff in operations and scheduling support, improving performance and operations
- Participated in various industry seminars, networking events, and conferences to stay informed about the most recent developments in mainframe products, guidelines, and best practices.
- Enhanced system performance by implementing and maintaining server infrastructure, ensuring minimal downtime and optimal efficiency.
- Performed root cause analysis of recurring issues or incidents in order to identify underlying problems leading to more effective long-term solutions.
Scheduling support lead
IBM
10.2008 - 09.2021
- Led teams on architecting, designing and delivering solutions to be implemented in test, quality and production environments for a smooth data processing achieving the service level agreements, continuous improvements, release implementation and installing and updating infrastructure maintenance.
Shift leader
Global Value Soluções
11.2007 - 05.2008
- Closely monitored employee operations and productions, providing extra guidance and support
- Managed the nightly batch operations for legacy applications, managing severity 1 issues.
Computer Operator
BRQ - Soluções
10.2006 - 11.2007
- Supported Mainframe and Distributed production environments batch processing and console system and database maintenance.
Education
Post-graduation - Technology business management
UNIP
Americana, SP01.2019
Bachelor of Business Administration - Business Overseas
UNIMEP
Piracicaba, SP01.2010
Diploma of Higher Education - Senior Year
Tatnall High School
Wilmington, DE01.2004
Skills
- Good communication: oral and written
- Logical & strategic thinking
- Ethical, coherent, with constancy of purpose
- Flexible team player
- Problem-solving
- Identifying and correcting issues
- CA7 and IBM Workload Scheduler (OPC) expertise
- JCL, REXX, Python
- Agile/Scrum practices
- Incident & Change management ITIL foundations V3 Certified
- Blockchain, Resilient and Cloud foundations badges
- SRE Foundation Certified by DevOps Institute
- Mainframe DevOps, Infrastructure management, DevOps principles w/ CA Brightside Badges
- SRE Practitioner Badge
- AI Foundation Badge
- Training and mentoring
- Software Installation
- Security Protocols
- Incident Management
Affiliations
- American Field Service - AFS
Sailing and Tennis
I'm a snipe class sailor who loves to compete in weekend races and a tennis enthusiast.
Languages
English
Bilingual or Proficient (C2)
Timeline
Lead, System Administrator - Production Support Analyst
Kyndryl
09.2021 - Current
Scheduling support lead
IBM
10.2008 - 09.2021
Shift leader
Global Value Soluções
11.2007 - 05.2008
Computer Operator
BRQ - Soluções
10.2006 - 11.2007
Post-graduation - Technology business management
UNIP
Bachelor of Business Administration - Business Overseas
UNIMEP
Diploma of Higher Education - Senior Year
Tatnall High School
Similar Profiles
Aaron LujanAaron Lujan
Associate Director of Customer Success at KyndrylAssociate Director of Customer Success at Kyndryl
Sai Krithika RSai Krithika R
System Administrator at KyndrylSystem Administrator at Kyndryl
Nadzimushsyahar Bin Mohd HalelNadzimushsyahar Bin Mohd Halel
Deskside Support Engineer at KyndrylDeskside Support Engineer at Kyndryl