JACQUELINE MCVADON
Phenix City
Summary
Compassionate healthcare and behavioral health professional with extensive experience supporting women, families, and patients through emotionally sensitive healthcare journeys. Skilled in intake coordination, client engagement, documentation management, and relationship-building in fast-paced clinical environments. Experienced managing active caseloads, conducting supportive consultations, maintaining accurate records, and helping clients feel informed, reassured, and supported. Recognized for professionalism, empathy, strong communication skills, and the ability to build trust quickly in both in-person and remote settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mental Health Technician – Adolescent & Crisis Unit
The Bradley Center at St. Francis Emory Healthcare
Columbus
01.2024 - 05.2024
- Supported adolescents and patients experiencing behavioral health crises by providing compassionate care and emotional support.
- Observed and documented patient behaviors, concerns, and emotional responses while communicating important information to nursing staff.
- Applied de-escalation and communication techniques to promote patient safety and cooperation in high-stress situations.
- Assisted patients with activities of daily living while fostering a calm, supportive, and respectful environment.
- Maintained accurate documentation and upheld strict confidentiality standards in compliance with HIPAA regulations.
Certified Breastfeeding Peer Counselor
Women, Infant and Children Program (WIC) – Department of Public Health
Columbus
03.2022 - 05.2023
- Managed an active caseload of 60+ clients while providing ongoing education, emotional support, and care coordination for mothers and infants.
- Assisted over 500 clients in a fast-paced healthcare setting while maintaining professionalism, empathy, and strong organizational skills.
- Helped more than 250 mothers successfully continue breastfeeding beyond six months through ongoing support and education.
- Conducted supportive consultations to educate mothers on breastfeeding techniques, infant nutrition, and available healthcare resources.
- Followed up with clients to provide encouragement, answer questions, and enhance engagement in care services.
- Established trusting relationships with women navigating sensitive healthcare experiences, fostering a supportive environment for their breastfeeding journey.
- Maintained detailed client records, ensuring confidentiality and compliance with documentation standards to support quality care.
Certified Medical Assistant
Queen’s Island Urgent Care
Honolulu
01.2020 - 06.2020
- Provided patient-centered care in fast-paced clinical setting, ensuring professionalism and accuracy for optimal patient experience.
- Recorded medical histories, vital signs, and patient information to facilitate efficient provider evaluations.
- Coordinated communication between providers, patients, and pharmacies to support continuity of care.
- Maintained accurate electronic medical records and coordinated front-office administrative tasks to enhance operational flow.
Patient Care Unit Clerk
Metroplex Adventist Hospital
Killeen
05.2017 - 11.2017
Clinical Medical Assistant
Metroplex Clinic Physicians
Killeen
11.2016 - 05.2017
Lead Clinical Medical Assistant
Wellstone Health Partners – Obstetrics & Gynecology
Killeen
12.2014 - 11.2016
- Coordinated patient scheduling and communication for high-volume women’s health clinic, ensuring seamless access for over 200 active patients.
- Educated patients on procedures, treatment plans, and follow-up care, fostering understanding and comfort during their healthcare journey.
- Assisted physicians during sensitive women’s health procedures while maintaining patient comfort and professionalism.
- Managed medical records, referrals, and pre-authorizations with meticulous attention to detail, enhancing operational efficiency.
- Worked collaboratively with providers and administrative staff to ensure continuity of care and positive patient experiences.
Medical Assistant & Medical Scribe
Wellstone Health Partners
Killeen
06.2013 - 11.2014
Medical Scribe
Seton Medical Center
Harker Heights
01.2012 - 06.2013
Education
Associate of Arts - General Studies
Brevard Community College
Melbourne, FL05-2008
Bachelor of Science - Human Services
Southern New Hampshire University
Manchester, NH05-2021
Skills
- Intake Coordination
- Client Onboarding
- Women’s Health
- Family Support
- Behavioral Health Support
- Client Engagement
- Follow-Up
- Medical Documentation
- Record Keeping
- Relationship Building
- Patient Advocacy
- HIPAA Compliance
- Confidentiality
- Crisis Intervention
- De-escalation
- Case Coordination
- Scheduling
- EMR Proficiency
- Microsoft Office Proficiency
- Remote Communication
- Organization
- Compassionate Client Education
Certification
- Certified Clinical Medical Assistant
- Certified Lactation Support & Educator
- CPR, BLS & AED Certified – American Heart Association
- Certified Grief & Trauma Counselor
Timeline
Mental Health Technician – Adolescent & Crisis Unit
The Bradley Center at St. Francis Emory Healthcare
01.2024 - 05.2024
Certified Breastfeeding Peer Counselor
Women, Infant and Children Program (WIC) – Department of Public Health
03.2022 - 05.2023
Certified Medical Assistant
Queen’s Island Urgent Care
01.2020 - 06.2020
Patient Care Unit Clerk
Metroplex Adventist Hospital
05.2017 - 11.2017
Clinical Medical Assistant
Metroplex Clinic Physicians
11.2016 - 05.2017
Lead Clinical Medical Assistant
Wellstone Health Partners – Obstetrics & Gynecology
12.2014 - 11.2016
Medical Assistant & Medical Scribe
Wellstone Health Partners
06.2013 - 11.2014
Medical Scribe
Seton Medical Center
01.2012 - 06.2013
Associate of Arts - General Studies
Brevard Community College
Bachelor of Science - Human Services
Southern New Hampshire University