Janaina Dos Santos Wisbey
Imperatriz,Brazil
Summary
Dedicated sales assistant with a strong background in customer service and administration. Proven ability to build relationships with customers, ensuring repeat business. Flexible and hardworking, with a commitment to delivering exceptional service in high-pressure situations.
Overview
19
19
years of professional experience
Work history
Sales assistant
Fortnum & Mason
London, London
2024.11 - 2024.12
- - Developed strong customer relationships to encourage repeat visits.
- Provided product knowledge and personalized shopping advice to enhance customer satisfaction.
- Maintained cleanliness and organization of displays, contributing to a positive shopping environment.
Administrator
Aspire Estate Agents
Fulham, UK
2011.12 - 2022.10
- This gap in my career is due to meeting a wonderful man while visiting family members in Harpenden, and getting married in Brazil in October 2011.
- My husband and I had twin girls and we decided together that it would be best for our family if I looked after them
- During this time I worked for Aspire Estate Agents Fulham between May 2018 to April 2021 as an administrator
Self Employed
.
Imperatriz
2009.02 - 2011.10
- Working with a portfolio of clients and companies directly, negotiating contracts and launching campaigns on TV and radios
- Eventually I was invited to start a new phase of my career at TV globo in São Paulo due to the positive results
Coordinator of sales division SBT TV
Instituto Desenvolvimento Tecnológico
Imperatriz, Brasil
2006.10 - 2008.01
- Responsible for a team of eight sales executives and for attracting new customers with greater investment potential
- Another successful journey, working with great people a motivated team
Marketing Director
Estácio Maia & Filhos
Imperatriz, Brasil
2005.12 - 2006.12
- Organising the marketing for a medium size chain of jewellery and prestige glasses
- I was the creator of campaigns on TV, outdoors and events with celebrities in Brasil such Ana Hickman to promote the brand and increase sales
Education
GCSEs -
Escola Rui Barbosa
ImperatrizA-Levels - English Language
Ielts
LondonTurismo and Hospitality - Tourism and Travel Management
Facimp
ImperatrizDiploma of Higher Education - Psychology
Ceuma
Imperatriz 2026.01 -
NCFE LEVEL 3 - Teaching Assistant
Brighter Learning
England (Online) 2026.06 -
Skills
- Leadership
- Ability to work in a team
- Teamwork
- Flexibility
- Hard Working
- Communication
- Sales techniques
- Time management
- Problem-solving
Languages
English
Advanced (C1)
Timeline
NCFE LEVEL 3 - Teaching Assistant
Brighter Learning
2026.06 -
Diploma of Higher Education - Psychology
Ceuma
2026.01 -
Sales assistant
Fortnum & Mason
2024.11 - 2024.12
Administrator
Aspire Estate Agents
2011.12 - 2022.10
Self Employed
.
2009.02 - 2011.10
Coordinator of sales division SBT TV
Instituto Desenvolvimento Tecnológico
2006.10 - 2008.01
Marketing Director
Estácio Maia & Filhos
2005.12 - 2006.12
GCSEs -
Escola Rui Barbosa
A-Levels - English Language
Ielts
Turismo and Hospitality - Tourism and Travel Management
Facimp