JANE RUTLEDGE
Jacksons Gap
Summary
Program Manager specializing in MRO services, adept at managing complex billing and vendor relationship processes. Expertise in project oversight and compliance ensures high standards of service delivery and customer satisfaction, contributing to sustained revenue growth and operational success.
Overview
19
19
years of professional experience
Work History
Program Manager - MROS Services
Delta Air Lines, Inc
Atlanta
04.2016 - Current
- Managed the PBH/CFS Program with revenue over $300MM.
- Manage Engine and Component SAP/MIRS Contracts
- Managed miscellaneous billing processes to ensure timely and accurate financial reporting.
- Oversee the payments for all Repair Station Certifications
- Coordinated invoicing processes for Gol and AeroMexico to maintain consistent cash flow and client satisfaction.
- Established new vendor and contractor accounts in Invoiceworks to streamline onboarding and payment processing.
- Manage all departmental Customer Flights
- Support and assist the Customer Service and Sales Team with their account payables
- Managed MRO credits and royalties.
Technical Account Manager
Delta Air Lines, Inc
Atlanta
05.2007 - 04.2016
- Managed key accounts with annual revenue exceeding $100MM.
- Managed all aspects of customer's account, achieving high satisfaction levels through proactive service delivery.
- Served as technical and customer service liaison between customer and internal team, ensuring effective communication and issue resolution.
- Coordinated with customer's technical and finance teams to facilitate timely accounts receivable collection.
- Monitored service points and contractual requirements for each customer to ensure compliance.
Education
Houston Community College
Houston Texas01-1982
High School diploma -
Riverdale Senior High
01-1980
Skills
- Project management
- Budget management
- Vendor management
- Financial reporting
- Compliance oversight
- Risk management
- Customer relationship management
- Microsoft Office applications
- Problem solving
- Attention to detail
- Team collaboration
- Effective communication
Certifications And Awards
- Chairman's Club Nominee
- Green Belt Certification
Qualifications Summary
- 19 years’ experience in MRO Services
- 15 years’ experience in a Manager/Supervisor position
- Experience preparing multimillion dollar invoices
- Team orientated
- Extremely dedicated, strong organization and time management skills
- Expertise in problem solving and decision making
- Strong Communication and Motivation skills
- Proven ability to manage multi projects
- Result oriented
- Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook)
- Proficient in SAP, Salesforce and Documentum
Timeline
Program Manager - MROS Services
Delta Air Lines, Inc
04.2016 - Current
Technical Account Manager
Delta Air Lines, Inc
05.2007 - 04.2016
Houston Community College
High School diploma -
Riverdale Senior High