Jassmine Paniagua
Miami
Summary
Customer-focused sales and service professional with 11+ years of experience delivering exceptional guest and client experiences across hospitality and insurance settings. Proven ability to resolve complex issues, streamline operations, and support back-office functions using advanced Microsoft Excel and inventory-management skills. Organized communicator who consistently meets targets, fosters customer loyalty, and adapts quickly in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Teladoc
Remote
03.2023 - 11.2025
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Educated clients on product features and services, improving user engagement.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Collaborated with cross-functional teams to streamline support processes, reducing response times.
- Developed training materials for new hires, fostering team knowledge and consistency in service delivery.
Tax Expert - CPA - Seasonal Remote
Intuit
Dade City
06.2019 - 11.2022
- Prepared and reviewed individual tax returns using Intuit platforms, ensuring accuracy and compliance with federal and state regulations.
- Advised clients remotely on tax questions, identified eligible deductions and credits, and resolved filing issues to reduce errors and improve client outcomes.
- Maintained detailed documentation and confidentiality while meeting seasonal productivity and quality standards; researched complex tax scenarios to provide accurate guidance.
Education
High School Diploma -
Ridge Community High School
Davenport, FL08-2007
Skills
- Advanced proficiency in Microsoft applications
- Effective progress monitoring
- Fast-paced work efficiency
- Advanced spreadsheet skills
- Exceptional customer service skills
- Microsoft applications expertise
- Inventory management
- Strong organizational abilities
- Customer service excellence
- Expertise in Microsoft Excel
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Languages
English
Spanish
Timeline
Customer Support Specialist
Teladoc
03.2023 - 11.2025
Tax Expert - CPA - Seasonal Remote
Intuit
06.2019 - 11.2022
High School Diploma -
Ridge Community High School