Jayanti Sharad
Broadcast & Streaming Systems Support Engineer
Darbhanga
Summary
Enterprise Support Engineer with hands-on experience in L1/L2 support for global broadcast and streaming systems (Evertz Mediator, VUE). Skilled in resolving complex media workflow issues, system deployment, and maintaining high availability in client environments. Strong collaborator with a proven track record in SLA adherence, incident resolution, and driving system reliability through proactive troubleshooting and process optimization.
Overview
2
2
years of professional experience
Work History
Enterprise Support Engineer
Evertz Microsystems
08.2023 - Current
- Delivered L1/L2 technical support across global client environments for Evertz systems (Mediator, VUE).
- Diagnosed and resolved media workflow, streaming, and integration issues, ensuring SLA compliance and minimal downtime.
- Led system deployment, configuration, and updates in collaboration with internal teams and clients.
- Created detailed documentation and conducted root cause analysis for recurring incidents, enabling long-term fixes.
Student Engineer
Evertz Microsystems
02.2023 - 08.2023
- Assisted in deploying and configuring broadcast software/hardware systems remotely and on-site.
- Engaged with client engineering teams through tickets, emails, and calls to resolve support issues.
- Monitored live systems for performance and uptime; escalated critical incidents proactively.
Education
Bachelor of Engineering - Information Science
SJB Institute of Technology
Bengaluru, India 04.2001 -
Skills
Broadcast & Streaming Tech – Evertz Mediator, VUE, Media Asset Management Systems
Infrastructure – Linux/Windows Server Admin, Networking (TCP/IP, DNS, DHCP), SQL Basics
Ops & Tools – System Monitoring, Troubleshooting, REST API Integration, Deployment, Jira, Confluence
Soft Skills – Incident & SLA Management, Analytical Thinking, Client Support, Team Collaboration, Process Documentation
Timeline
Enterprise Support Engineer
Evertz Microsystems
08.2023 - Current
Student Engineer
Evertz Microsystems
02.2023 - 08.2023
Bachelor of Engineering - Information Science
SJB Institute of Technology
04.2001 -
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