Jean Rodrigo De Faria Pinto
Paraty
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Restaurant Server
Via Marine
08.2023 - 01.2024
- I kept the dining area clean and organized for a comfortable and welcoming atmosphere
- Remained calm and confident when dealing with difficult customers or during busy shifts
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Front Desk Receptionist
Provence Hotel
06.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer problems and complaints.
- Paid attention to detail while completing assignments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Restaurant Server
Pupus Panc Party
01.2023 - 05.2023
- Cultivated warm relationships with regular customers.
- Working at this restaurant I could implement and increase my skills in customer service for being in contact with guests from all over the world and colleagues with different background.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Bar Server
Aphotekario Bar
06.2022 - 01.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing and ingredients.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- I took pride in ensuring that each customer had a positive experience.
- I developed strong communication and interpersonal skills, as well as a deep understanding of the importance of customer satisfaction.
Restaurant Server
Batata Baroa Restaurant
01.2022 - 01.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers questions, recommended items, and recorded order information.
- This experience provided me with a solid foundation in customer service, which I continue to build on what I’m currently working on.
Education
Teacher Degree - History
Universidade Tuiuti Do Paraná
Curitiba, Parana, Brazil02.2021
Teacher Degree - Geography
Universidade Federal Do Paraná
Curitiba, Parana, Brazil02.2015
Skills
- Teamwork
- Adaptability
- Faster learner
- Active Listening
- Flexibility
- Interpersonal Skills
Languages
Portuguese and English.
Timeline
Restaurant Server
Via Marine
08.2023 - 01.2024
Front Desk Receptionist
Provence Hotel
06.2023 - 08.2023
Restaurant Server
Pupus Panc Party
01.2023 - 05.2023
Bar Server
Aphotekario Bar
06.2022 - 01.2023
Restaurant Server
Batata Baroa Restaurant
01.2022 - 01.2023
Teacher Degree - History
Universidade Tuiuti Do Paraná
Teacher Degree - Geography
Universidade Federal Do Paraná
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