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Master Technician

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Associate Principal Engineer

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Dynamic sales professional with over 25 years of expertise in key account management, cultivating business relationships, crafting effective sales strategies, and leading sales teams to achieve ambitious targets.

Results-driven BDC Representative known for exceptional productivity and efficiency in task completion. Excel in customer relationship management, lead generation, and data analysis, ensuring top-notch service delivery. Strong communication skills, adaptability, and problem-solving abilities set the foundation for success in fast-paced environments. Commitment to continuous improvement and teamwork enhances overall performance and client satisfaction. BDC Representative with many years of experience responding to automotive customer inquiries and setting up appointments with sales team. Results driven and dedicated to customer satisfaction. BDC Representative focused on assisting potential customers determine their vehicle needs and scheduling them with a test-drive appointment. Proactive approach to sales by open communication and vast knowledge of vehicle specifications.

Experienced Automotive Service Leader | Industrial Engineer | Customer-Centric Operations Manager
Industrial Engineer with postgraduate studies in Business Management and extensive experience in the automotive industry, specializing in customer service, fixed operations, and team leadership. I bring a results-driven mindset, strong interpersonal and communication skills, and the ability to work effectively both independently and within multidisciplinary teams.
I am known for my high sense of responsibility, leadership, and strategic vision. Throughout my career, I have successfully led teams toward achieving service, sales, and profit objectives by fostering a collaborative work environment, maintaining high customer satisfaction standards, and ensuring operational efficiency.
Key competencies include:

  Controlling operational costs, increasing customer loyalty, and enhancing employee engagement.
  Building strong customer relationships by providing exceptional service, addressing concerns promptly, and ensuring satisfaction at every touchpoint.
  Keeping up-to-date with manufacturer policies and warranty procedures, acting as a liaison with factory representatives, and ensuring compliance across all service operations.
  Coaching and motivating technicians to maintain technical proficiency through continuous training on emerging automotive systems and technologies.
  Maintaining a safe, organized, and productive work environment, in coordination with lead technicians and service personnel.
  Conducting detailed vehicle walk arounds, accurately documenting customer concerns, and following up on declined services to ensure long-term retention and trust.
  Driving continuous improvement by analyzing key performance indicators, streamlining processes, and promoting best practices in customer service and operational performance.

My analytical mindset allows me to identify areas for improvement and implement cost-effective solutions, while my customer-focused approach ensures a consistent, high-quality experience that aligns with both dealership goals and manufacturer standards. Seasoned Service Manager bringing 20 years of automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Analytical finance professional with hands-on experience in market analysis, portfolio performance evaluation, and risk assessment. Proven ability to interpret financial data, identify trends, and deliver actionable insights to support investment and business decisions. Background in fast-paced trading environments with strong Excel and financial modeling skills.

Dynamic professional with a proven track record at Triton Logistics, excelling in logistics coordination and customer service leadership. Spearheaded initiatives that enhanced operational efficiency and increased customer satisfaction. Adept at compliance analysis and project management, consistently driving cost control and process improvements to achieve organizational goals.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Dynamic technical professional with a robust background in support and leadership within parts and shop departments. Expertise in diagnosing and resolving mechanical issues ensures optimal vehicle reliability and enhances customer safety. A strong commitment to teamwork and adaptability drives consistent success in meeting evolving demands, leveraging advanced diagnostic tools and techniques to deliver exceptional results. Proven track record of fostering a collaborative environment that empowers personnel to excel.

Dynamic Master Technician with a proven track record at Signicast Investment Castings, excelling in expert diagnostics and preventative maintenance planning. Enhanced shop productivity through effective team leadership and continuous improvement initiatives, while fostering a culture of safety and collaboration. Skilled in hydraulic systems and committed to achieving operational excellence.

Achieved high customer satisfaction by delivering expert automotive diagnostics and repair services. Resolved a wide range of technical issues independently, enhancing operational efficiency. Maintained a comprehensive collection of tools and certifications, including ASE Master and Honda/Acura Master certifications, to support service excellence.

Dedicated sanitation professional with experience at Russel Stover Candies, adept at maintaining hygiene standards and ensuring safety compliance. Proven ability to enhance facility cleanliness through meticulous attention to detail and effective teamwork. Skilled in decontamination procedures and committed to fostering a safe work environment while demonstrating strong communication and problem-solving abilities.

JEARIEL ILARRAZA

Summary

Overview

Work History

Master Technician

Sales Manager

Education

Associate of Applied Science - Advance Automotive

Skills

Accomplishments

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Master Technician

Sales Manager

Associate of Applied Science - Advance Automotive

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