Jenifer Van Wagenen
Palm Coast
Summary
Customer-focused travel professional with expertise in curating personalized itineraries, managing tours, and delivering exceptional service. Skilled at resolving issues quickly, adapting to fast-paced environments, and leveraging technology to enhance efficiency. Passionate about creating memorable travel experiences, and exceeding client expectations.
Overview
8
8
years of professional experience
Work History
International Reservation Sales Agent
Sabre
02.2024 - Current
- Manage reservations, modifications, and cancellations while ensuring guest satisfaction.
- Promote tailored travel experiences by providing detailed accommodation and package information.
- Build relationships with guests and partners, negotiate discounts, and process payments.
- Resolve customer concerns efficiently, and provide operational support through reporting and analysis.
- Stay up to date with travel industry trends and customer preferences to enhance service quality.
Seasonal Office Assistant
Duke University Faculty Club
03.2021 - 08.2021
- Assisted faculty with administrative tasks, class scheduling, and event coordination.
- Managed order placements, payment collection, and on-call staff support.
Associate Account Executive
ScentAir Technologies
12.2018 - 05.2019
- Identified and secured new business partners, expanding the client portfolio, and driving revenue growth.
- Consulted with customers to understand business needs, and recommend tailored solutions.
- Conducted site evaluations and created detailed scope-of-work documents, streamlining project execution.
Technical Services Representative
ScentAir Technologies
10.2016 - 07.2018
- Managed new installations, troubleshooting, and post-go-live technical support.
- Provided customer service and account management, facilitating seamless installations, addressing concerns, and ensuring customer satisfaction.
Education
Associate of Science -
Modulo
Sao Paulo, Brazil12.2012
Florida Real Estate License -
CE Shop
Skills
- Travel Technology and Booking Systems
- Itinerary Planning
- Account Management
- Customer Relationship Management (CRM)
- Strategic Problem Solving
- Contract Pricing and Negotiation
- Sales Strategies
- Vendor and Partner Relations
- Tour and Experience Management
Languages
- Portuguese
- English
Timeline
International Reservation Sales Agent
Sabre
02.2024 - Current
Seasonal Office Assistant
Duke University Faculty Club
03.2021 - 08.2021
Associate Account Executive
ScentAir Technologies
12.2018 - 05.2019
Technical Services Representative
ScentAir Technologies
10.2016 - 07.2018
Associate of Science -
Modulo
Florida Real Estate License -
CE Shop
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