Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
JENNIE M. HERNANDEZ

JENNIE M. HERNANDEZ

Summary

I possess a rich and diverse international experience in sales, both in business-to-business (B2B) and business-to-consumer (B2C) domains.

My expertise lies in customer relationship management (CRM), customer service process and retention, churn, account management, team building, and solid leadership skills. I have a proven ability to work within diverse groups in a multicultural setting, while effectively communicating with individuals at all organizational levels.

My work style is characterized by high energy, creativity, and the ability to work under little or no supervision. I am a self-starter who takes the initiative to work independently when needed, and I also support the recruitment process by sourcing candidates and following up with applicant references, as well as contributing to the training and development of new hires.

As a results-driven, resourceful, positive, and personable sales representative, I have achieved exceptional success in multiple industries. I have a proven track record of exceeding sales goals, growing businesses, and expanding territories.

Moreover, I have demonstrated my ability to oversee day-to-day business operations and foster relationships with customers and clients for sustained business growth.

Overview

17
17
years of professional experience

Work History

Academic Coordinator

Language Academy.live
04.2012 - Current
  • Provide professional leadership and coaching of the Methodology to secure high-quality teaching, effective management use of resources, and improved standards of learning and achievement for all students.
  • Monitor student's progress and make appropriate adjustments to ensure academic success.
  • Model and promote best practices in the teaching and learning through the Communicative Language teaching methodology.
  • Actively support the values, vision, ethos, culture and policies of the school.
  • Coordinate teacher's syllabi to ensure that they are aligned with the school's objectives.
  • Develop teachers' schedules and monitors students' attendance lists.


Assistant Manager of Sales

Farmers Insurance
08.2010 - 02.2012
  • Responsible for notary and translations.
  • Perform administrative duties such as maintaining files, records, and reports
  • Execute sales strategies to increase client base, cold calling, planning client visits, building relationships, and maintaining prospect database
  • Bilingual support to clients and determine their needs.
  • Support clients in the decision making process making product recommendations.
  • Managing customer’s inflow and outflow.
  • Organize events targeting Hispanic community.
  • Recreating and implementing sales plan for business customers.
  • Assisting customers with billing and escalated issues.

Sales Consultant, Supervisor

Sprint Nextel Corporation
04.2007 - 06.2010
  • Assisted store management with store opening and closing duties, merchandizing, marketing and prospecting of new business
  • Assisted all Spanish/English speaking customers with billing resolution, account reviews and sales
  • Provided customer solutions and assisted customers with questions about company policies and procedures
  • Assisted customers with technical support by troubleshooting devices
  • Achieved 90% of customer satisfaction on a 12 month period
  • Top ten in Utah for Q3 2009
  • Ranked 2nd place for consecutive months within location
  • Assisted management in maintaining a well-organized and clean atmosphere.

Education

Associate of Science - Accounting And Finance

Ensign College
Utah, USA
2010

Skills

  • Active listener and effective teamwork skills
  • Positive Attitude
  • Creative
  • Adaptable and Dependable

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)

Timeline

Academic Coordinator

Language Academy.live
04.2012 - Current

Assistant Manager of Sales

Farmers Insurance
08.2010 - 02.2012

Sales Consultant, Supervisor

Sprint Nextel Corporation
04.2007 - 06.2010

Associate of Science - Accounting And Finance

Ensign College
JENNIE M. HERNANDEZ