Jerry Clay
Los Angeles, CA
Summary
Showcase and demonstrate proven leadership qualities in competitive and high-profile business
arenas.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Analyst
BMG New Music Company
03.2023 - Current
- Coordinating training and orientation for new technology users, helping them become familiar with equipment and networks
- Ensuring effective technology and efficient internet access for all users, continually assessing needs and requirements
- Maintaining and managing email distribution list
- Continuously maintaining meeting room and AV equipment, ensuring they are always ready for operation
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Managing lifecycle for laptops, desktops, and mobile devices, as well as printers and scanners
- Managing workplace software installations and updates
- Providing hands-on support as needed
- Collaborating closely with other IT support team's world to provide 24/5 support across different time zones.
End User Support Technician
Fox Corporation
10.2022 - 12.2023
- Provide hands-on support for FOX Executives who are experiencing desktop hardware, software, mobile, audio/visual, and networking issues and provide complete follow-through to successful resolution
- Resolved diverse range of technical issues across multiple systems and applications for end-users across various time zones.
- Be proactive in identification of problems to reduce end user downtime
- Plan, schedule and execute computer equipment installations, imaging, upgrades, and replacement projects
- Support of special events and executive meetings in house and remote locations requiring travel
- Log, update, monitor and follow up on support requests in ticketing system
- Procure, image, and deploy Mac and Windows desktops and laptops using the current FOX imaging toolset
- Stay up to date with the latest technologies and/or updates to key software and hardware used within FOX
- Work with the support team and all other Technology groups to escalate and follow-up on complex issues and projects
- Manage mobile device carrier accounts including add/move/changes and escalation
Technical Specialist
Apple Inc.
10.2017 - 08.2022
- As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple
- Ability to thrive on change as products evolve
- You have excellent time management skills and can make decisions quickly
- You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level
- You maintain composure and customer focus while troubleshooting and solving issues
- Implemented robust cybersecurity measures to protect sensitive company data from unauthorized access or loss.
Selling Director
Hermes Paris
07.2014 - 08.2017
- Consistently provide high levels of service to our clients within the Hermes standard of service prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale
- Building strong business relationships through creative selling techniques and the use of client books
- Support of After Sales areas as needed, Logging in repairs, contacting clients, maintain active records
- Maintains national sales staff job results by counseling and disciplining employees, planning, monitoring, and appraising job results
- Senior Buyer, Planning, managing making suggestion fort new product offering based on consumer research.
Portfolio Manager
Statewide Enterprise
02.2005 - 05.2014
- Responsible for the management of five rental properties, daily operation, leasing office representative
- Managed 300 units hiring, contracted work performance, and coordinated required labor
- Carry out full property inspections at required frequency to ensure properties are maintained in accordance with lease terms and that all Landlord & Tenant lease obligations are complied with
- Coordinating any reactive or planned repairs or maintenance required in a timely manner and ensuring good quality and value of service provided having regard to existing warranties or guarantees
- Developed rental agreement and selected qualified tenants
- Regularly inspected property to ensure it was in good working order
- Maintained financial records for property operation, created monthly financial reports for property.
Education
Bachelor of Science - Computer Science
Northern Illinois University
Dekalb, IL01.2004
Skills
- Microsoft Enterprise Application
- Microsoft 365
- Window System Administrator
- Window Desktop 10
- Active Directory
- Zoom, Slack, Microsoft Team, Quip, Salesforce, Box (CBC)
- Mac IOS, OSX
- Apple OSX Hardware, Macbook Pro, IMac
- Apple IOS, Hardware, Iphone, Ipad
- Jamf
- Sliver Monkey
- SolarWinds (SWT)
- Splunk
- Putty, VNC Viewer
- Service Now, Jira ( Ticketing System)
- Bomgar, Teamviewer, Remote Assistance Tools
Certification
- CompTIA Security+
- Jamf 100 Course Certified
- Apple Certified Mac Technician Coordinator
- Apple Certified System Administrator
- Apple Certified Pro
Languages
English
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
Timeline
IT Analyst
BMG New Music Company
03.2023 - Current
End User Support Technician
Fox Corporation
10.2022 - 12.2023
Technical Specialist
Apple Inc.
10.2017 - 08.2022
Selling Director
Hermes Paris
07.2014 - 08.2017
Portfolio Manager
Statewide Enterprise
02.2005 - 05.2014
Bachelor of Science - Computer Science
Northern Illinois University
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