Jessica Andrade
Summary
Postgraduate (MBA) in Business Executive Management from Fundação Getúlio Vargas - FGV and undergraduate in Business Administration, also graduated in Professional and Self Coaching with international certification by IBC, with Intermediate 1 English level and in constant search for learning. I worked in several administrative areas of multinational organizations, where I developed skills and competencies such as teamwork, planning and organization, leadership, sense of prioritization, self-responsibility and ownership. The purpose makes me to go beyond the obvious!
Overview
5
5
years of professional experience
Work History
HR Coordinator | Business Partner
SAS Plataforma de Educação
12.2022 - Current
- Acting strategically as a Business Partner of three SAS macro areas focused on reinforcing culture, contributing to a healthier organizational climate, developing cultural alignment of new leaders ensuring the best Onboarding and performing a good team sizing in advance;
- Have 1:1 focus on mentoring senior leaders;
- Be a partner with the leaders and the base team to raise and better understand the needs for a more assertive performance as an HR team;
- Propose reflections on Headcount and organizational design of the area to have an assertive, engaged team that contributes to the true north of the company (where we are going and where we want to get to);
- Build a career path and discuss career guidelines with the team to generate belonging, development and provide clarity on the next steps for employees;
- Acting strategically to anticipate, mitigate and solve any people problems that may arise in partner areas.
HR Supervisor | BP | People Development
SAS Plataforma de Educação
12.2021 - 12.2022
- Be responsible from end to end for the ideation, planning, scheduling and execution of the company's organizational people development products and programs;
- Leading, mobilizing facilitators and engaging participants in the SAS leadership and SAS talent programs – High Potentials;
- Leading, mobilizing facilitators and engaging participants in the SAS leadership and SAS talent programs – High Potentials;
- Planning, communicating, training people and apply performance evaluation with a focus on discussing 100% of employees through the 9box methodology in the Peex system;
- Acting strategically as a Business Partner of a SAS macro area focused on reinforcing culture, contributing to a healthier organizational climate, developing cultural alignment of new leaders ensuring the best Onboarding;
- Be a partner with the leaders and the base team to raise and better understand the needs for a more assertive performance as an HR team;
- Propose reflections on Headcount and organizational design of the area in order to have an effective, engaged team that contributes to the true north of the company;
- Build a career path and talk about it with the team to generate belonging, development and provide clarity on the next steps for employees.
Senior HR Analyst | People Development | Talent
SAS Plataforma de Educação
06.2021 - 12.2021
- Be responsible from end to end for the ideation, planning, scheduling and execution of the company's organizational people development products and programs;
- Leading, mobilizing facilitators and engaging participants in the SAS leadership and SAS talent programs – High Potentials;
- Planning, communicating, training people and apply performance evaluation with a focus on discussing 100% of employees through the 9box methodology in the Peex system;
- Lead the SAS talent acquisition and selection programs – Internship, Trainees and Frontline Program;
- Be the focal point of critical and senior positions in the company from end to end – hunting, referrals, candidate funnel, profile alignment, etc. Levels served: Supervisors/Specialists, Coordinators, Managers, and Executive Managers;
- Build a possible pipeline of candidates for senior leadership positions in the company.
HR Analyst | Talent Acquisition
SAS Plataforma de Educação
01.2021 - 06.2021
- Lead the Talent Acquisition and Selection front of the entire company together with my Manager, acting as leader of two incredible HR professionals plus a Culture and Engagement professional;
- Structuring the scope of our people, building a team specialized in Talent Acquisition and Selection § Increase the talent density in our company, connecting the right people to the right opportunities;
- Implementing the best way to structure recruitment processes as well as improve the Onboarding of new employees, thus ensuring the effectiveness of our hiring with follow-up during the trial period for the initial 90 days in the company;
- Taking care of the new employee's journey with welcome, closeness and immersion in our culture;
- Lead the SAS talent acquisition and selection programs – Internship, Trainees and Frontline Program;
- Be the focal point of critical and senior positions in our company from end to end – hunting, referrals, candidate funnel, profile alignment, etc. Levels served: Supervisors/Specialists, Coordinators, Managers, and Executive Managers.
Junior HR Analyst | BP | People and Culture
SAS Plataforma de Educação
04.2020 - 01.2021
- Be responsible for deploying People Products, such as: Climate Survey, Talent Acquisition and Selection, Individual Development Plan, Performance Assessment, Onboarding, New Employees Day, etc.;
- Assist in the process of designing and structuring partner areas;
- Manage people indicators and implement turnaround actions;
- Conducting competency-based interviews based on our values
and position profile, thinking about engaging excellent candidates, attracting and retaining them; - Provide full support to partner teams, being a link with other teams in the organization;
- Give all my best for the company and spread the SAS culture with employees.
Customer Success Analyst | CS Leader
SAS Plataforma de Educação
12.2019 - 04.2020
- Directly lead a team of 8 people in telephone service, email and backoffice, reviewing and participating in the development of processes seeking improvements for the team;
- Follow the team's development plans, apply feedback, develop people;
- Present and report results to senior management, monitoring indicators, planning team sizing x demands, monitoring workgroups focusing on team KPIs;
- Work directly with talent acquisition processes with a behavioral focus, outsourced contracting project, among other activities.
Senior Customer Success Assistant
SAS Plataforma de Educação
07.2019 - 12.2019
- Immediate Leadership Backup; In addition to the entire scope of Assistant,
- I was also responsible for developing improvements in the team's complaints KPIs, monitoring of action plans and preventive actions;
- As well as proposing palliative and definitive actions so that the indicator was better and more sustainable;
- Be responsible for the company's culture and values
rituals in the team - Presentation of the team's monthly results meeting;
- Talent acquisition and selection in partnership with Leadership;
- Sponsorship of new Assistants.
Customer Success Assistant
SAS Plataforma de Educação
12.2018 - 06.2019
- Be responsible for advising the client with personalized service in order to solve all doubts;
- Issuance of invoices and packing list - Protheus;
- Support for sales orders;
- Customer base;
- Logistic administrative support;
- Be the relationship link between clients and consultants;
- Track and generate occurrences and calls via CRM;
- Be the customer's voice and provide support until the end of their need, always striving for excellence;
- Exercise the sense of ownership from the first contact.
Education
No Degree - Human Resources Management
Knowledge 21 | K21
São Paulo, Brazil04.2021
MBA - Business Administration And Management
Fundação Getúlio Vargas| FGV (postgraduation)
Fortaleza-Ceará, Brazil08.2020
No Degree - Human Development
Instituto Brasileiro De Coaching
Fortaleza-Ceará, Brazil04.2019
Bachelor of Science - Business Administration
UNESA
Rio De Janeiro, Brazil07.2012
Skills
- Talent Management Strategy
- Recruit Managers
- Human Resources Operations
- Employee Performance Reviews
- Teamwork
- Ownership
- Work Culture Enhancement
- Coaching Leadership
- Forecast Employment Needs
- Grievance Resolution
English - Intermediate 1
English Exchange - ILSC
3 weeks in Vancouver (Jul 2023)
Languages
English
Intermediate (B1)
Timeline
HR Coordinator | Business Partner
SAS Plataforma de Educação
12.2022 - Current
HR Supervisor | BP | People Development
SAS Plataforma de Educação
12.2021 - 12.2022
Senior HR Analyst | People Development | Talent
SAS Plataforma de Educação
06.2021 - 12.2021
HR Analyst | Talent Acquisition
SAS Plataforma de Educação
01.2021 - 06.2021
Junior HR Analyst | BP | People and Culture
SAS Plataforma de Educação
04.2020 - 01.2021
Customer Success Analyst | CS Leader
SAS Plataforma de Educação
12.2019 - 04.2020
Senior Customer Success Assistant
SAS Plataforma de Educação
07.2019 - 12.2019
Customer Success Assistant
SAS Plataforma de Educação
12.2018 - 06.2019
No Degree - Human Resources Management
Knowledge 21 | K21
MBA - Business Administration And Management
Fundação Getúlio Vargas| FGV (postgraduation)
No Degree - Human Development
Instituto Brasileiro De Coaching
Bachelor of Science - Business Administration
UNESA
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