Jessica Bowerman
Kevil
Summary
Detail-oriented professional skilled in patient record management and effective communication. Enhances customer satisfaction through efficient appointment scheduling and creative problem-solving. Committed to maintaining organization and efficiency while fostering team collaboration and achieving operational objectives.
Overview
6
6
years of professional experience
Work History
EyeCare Technician/Front Office Specialist
Clarkson Eyecare
Paducah Ky
08.2024 - Current
- Performed a variety of diagnostic tests, including OCT, optos, and fundus photography.
- Assisted with pre-testing of patients prior to examinations by optometrists.
- Maintained accurate patient records detailing medical history, medications, and diagnoses.
- Facilitated insurance verification and updated patient information efficiently.
- Processed payments for services and products, ensuring accurate financial transactions.
- Dispensed glasses with precision to ensure correct fit and vision correction.
- Organized patient appointments for follow-up examinations to optimize scheduling.
- Repaired broken frames using specialized tools to meet customer needs.
Sales Associate
Montgomery Gardens
Paducah Ky
04.2024 - 08.2024
- Engaged customers by utilizing product knowledge and communication techniques to enhance shopping experience.
- Processed transactions efficiently, ensuring accurate payment acceptance and receipt issuance.
- Processed returns, exchanges, and refunds while ensuring adherence to company policies and customer satisfaction.
- Answered incoming calls to provide information on store products and services.
- Conducted daily recovery tasks to uphold cleanliness and organization, supporting a positive shopping environment.
- Bagged purchases and wrapped gifts to enhance customer experience.
- Opened and closed cash registers by counting funds and balancing drawers.
Product Operations Specialist Manager
OLD NAVY
Paducah Ky
09.2022 - 02.2024
- I grew very quickly in this company in less than a year I was hired on as a Brand Associate, moved into their Sr. Lead of Product Operations role and I am now currently the Product Operations Specialist Manager.
- Monitored unit completion and rejection rates for BOPIS pickup and Ship from Store.
- Tracked operational hours to maintain accurate payroll and scheduling.
- Ensured completion of markdowns and communicated updates to Department Specialist regarding product movement.
- Making visual moves each month. I also helped the Assistant Manager in visual moves with new product.
- Organized dock, back of house, and break room for efficient operations.
- Setting Sign2Sell up before store opened the morning of it being scheduled.
- Performed opening and closing procedures to ensure store readiness.
Part Time Associate
KOHLS
11.2019 - 11.2022
- I worked at Kohls while I was home from College. I was Cashier, Truck Associate, and Sales Floor Recovery.
- My duties were to ring up the product while talking about the Kohls Credit Card and maintaining our daily card goals.
- Recover our surrounding bubble and keep the area around us in pristine presentation.
- Pull items from racks and deliver them to their proper placement.
- Help visual team with new product.
- Make sure no trash from the truck process was left on the floor.
- Organized specific areas by folding and hanging products while providing excellent customer service.
Education
Bowling Green KY -
WESTERN KENTUCKY UNIVERISTY
Bowling Green KYHigh School Diploma -
McCracken County High School
Paducah Ky05-2020
Skills
- Team collaboration
- Independent work
- Creative problem solving
- Persuasive communication
- Quick learning
- Multitasking skills
- Time management
- Organizational skills
- Documentation and reporting
- Fast-paced environment
- Sales transactions
- Patient record management
- Insurance verification
- Appointment scheduling
- Customer service and support
Timeline
EyeCare Technician/Front Office Specialist
Clarkson Eyecare
08.2024 - Current
Sales Associate
Montgomery Gardens
04.2024 - 08.2024
Product Operations Specialist Manager
OLD NAVY
09.2022 - 02.2024
Part Time Associate
KOHLS
11.2019 - 11.2022
Bowling Green KY -
WESTERN KENTUCKY UNIVERISTY
High School Diploma -
McCracken County High School