Jessica Murcia
Summary
Healthcare operations and implementation support professional with 5+ years of experience coordinating high-volume client workflows, supporting compliance-driven processes, and improving operational execution in regulated healthcare environments. Skilled in workflow coordination, process documentation, stakeholder communication, and issue resolution across healthcare and insurance operations. Experienced in developing internal training resources, operational tracking tools, and process improvement initiatives to support workflow efficiency, compliance readiness, and time-sensitive deliverables in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Healthcare Operations & Enrollment Specialist
Exact Benefits Group
2025.04 - Current
- Manage end-to-end client onboarding and Medicare enrollment workflows, coordinating eligibility review, documentation collection, and implementation-related processes across multiple product lines
- Support high-volume client pipelines while ensuring workflow accuracy, timely follow-up, and compliance with CMS and internal documentation requirements
- Coordinate issue resolution and process follow-up across stakeholders to ensure timely completion of enrollment and administrative deliverables
- Develop internal workflow resources, standardized scripts, and training support materials to improve process consistency, communication quality, and team execution
- Identify workflow inefficiencies and support process improvement efforts through documentation updates, scripting improvements, and operational process standardization
- Develop internal tracking tools and Excel-based workflow systems to improve visibility across carrier appointments, state licensing, continuing education, and certification requirements
- Create standardized operational tracking resources to support compliance readiness, deadline management, and administrative workflow organization across multi-state agent requirements
- Maintain accurate records, documentation workflows, and compliance-sensitive processes across client accounts and enrollment systems
Medicare Enrollment & Operations Specialist
SelectQuote
2021.08 - 2025.04
- Coordinated high-volume healthcare enrollment workflows, supporting client intake, plan selection, documentation review, and policy submission in a regulated healthcare environment
- Supported end-to-end enrollment execution through workflow coordination, issue resolution, and cross-functional follow-up
- Managed multiple concurrent client cases while prioritizing time-sensitive deliverables, workflow follow-up, and compliance-driven documentation requirements
- Educated clients on complex healthcare plan options while maintaining adherence to CMS regulations, internal policies, and documentation standards
- Trained and mentored new team members on workflow execution, compliance standards, documentation quality, and process adherence
- Developed and supported internal process resources to improve workflow execution, documentation accuracy, and process consistency
Branch Manager
Amscot Financial
2019.12 - 2021.08
- Oversaw daily branch operations, workflow execution, staff coordination, and compliance adherence in a high-volume financial services environment
- Managed operational reporting, documentation controls, cash reconciliation, and audit-sensitive processes to maintain workflow accuracy and regulatory compliance
- Coordinated staff scheduling, issue resolution, and service delivery while balancing competing operational priorities and deadlines
- Supported team performance and operational consistency through training, workflow oversight, and process adherence
- Maintained documentation standards, process controls, and regulatory compliance across branch operations
Education
High School Diploma -
South Miami Senior High School
FloridaSkills
- Healthcare Operations
- Workflow Coordination
- Client Onboarding & Implementation
- Process Improvement
- Documentation Management
- Cross-Functional Collaboration
- Stakeholder Communication
- Compliance & Regulatory Adherence
- CMS Guidelines
- Issue Resolution
- Process Documentation
- Training & Enablement
- Operational Support
- Workflow Optimization
- KPI / SLA Awareness
- Excel-Based Tracking & Reporting
Languages
English
Proficient (C2)
C2
Spanish
Native
Native
Skills
- Healthcare Operations
- Workflow Coordination
- Client Onboarding & Implementation
- Process Improvement
- Documentation Management
- Cross-Functional Collaboration
- Stakeholder Communication
- Compliance & Regulatory Adherence
- CMS Guidelines
- Issue Resolution
- Process Documentation
- Training & Enablement
- Operational Support
- Workflow Optimization
- KPI / SLA Awareness
- Excel-Based Tracking & Reporting
Certification
- AHIP
- Public Notary
- 0240 Health Agent License - 19 States
Timeline
Healthcare Operations & Enrollment Specialist
Exact Benefits Group
2025.04 - Current
Medicare Enrollment & Operations Specialist
SelectQuote
2021.08 - 2025.04
Branch Manager
Amscot Financial
2019.12 - 2021.08
High School Diploma -
South Miami Senior High School