Summary
Overview
Work History
Education
Skills
English
Languages
Timeline
Generic
Lima De Azevedo,  Creunice.

Lima De Azevedo, Creunice.

Westborough - MA

Summary

I am an automotive professional and successful in seizing viable opportunities for business expansion and innovation. I have experience in increasing profits, reducing costs and transforming customer service standards. In addition, I have experience in leading and supervising operational teams cleaning houses, cleaning commercial establishments, cleaning studios and others in the field. I am talented with excellent marketing, customer service and facilities supervision skills and over 10 years of experience. Highly effective and comfortable working with people at all levels of the organization. I am organized and reliable, well managed in managing multiple priorities with a positive attitude. I am fully willing to take on additional responsibilities to meet the team's goals. I am hardworking and passionate, with strong organizational skills, collaborative with a dedication to partnering with coworkers to promote an engaged and empowering work culture. My documented strengths in building and maintaining relationships with diverse sound and fast-paced sound stakeholders. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Proprietário

Azevedo Cleaning Service
01.2024 - Current
  • I have excellent organizational skills, planning and executing tasks efficiently.
  • Anticipating needs, resolving problems quickly, frequently suggesting improvements to cleaning processes.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

House Cleaning

Athena Hospice Services Of MA (PHD)
01.2022 - Current
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

House Cleaning

Evergreen Solutions
11.2021 - 04.2024
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Handled requests for extra linens, toiletries and other supplies.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Sorted, laundered and put away various laundry items.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Operated electronic backpack vacuums and floor sweepers.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.

Cleaning

Coleman House
09.2021 - 04.2023
  • Improved overall house cleanliness, implementing strict cleaning schedules for staff members.
  • Optimized store appearance with consistent cleaning, organization, and merchandising efforts.
  • Streamlined detailing process with efficient use of cleaning tools and supplies.
  • Handled, used and maintained cleaning supplies and equipment.
  • Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

House Cleaning

Avidia Bank
11.2021 - 11.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.

House Cleaning

Renascence Homes Association
11.2021 - 11.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Education

LPN - Nursing Technician

Escola Pró Imagem Educação Profissional
R. Mariana 70- Centro, Ipatinga - MG, 35160-118-BR
07.2013

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Consulting
  • Negotiation
  • Business launch

English

Nível B1 e B2.

Languages

English
Upper intermediate (B2)

Timeline

Proprietário

Azevedo Cleaning Service
01.2024 - Current

House Cleaning

Athena Hospice Services Of MA (PHD)
01.2022 - Current

House Cleaning

Evergreen Solutions
11.2021 - 04.2024

House Cleaning

Avidia Bank
11.2021 - 11.2022

House Cleaning

Renascence Homes Association
11.2021 - 11.2022

Cleaning

Coleman House
09.2021 - 04.2023

LPN - Nursing Technician

Escola Pró Imagem Educação Profissional
Lima De Azevedo, Creunice.