Joana Dos Santos Marcarini
Vitoria, Espirito Santo
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Berry Good
Sunshine Coast, QLD
01.2023 - 03.2024
- Proficiently managed transactions through cash registers, encompassing cash, credit card, and personal check payments.
- Demonstrated skill in inventory management, minimizing spoilage and waste through effective rotation of food products.
- Train new employees in in-store policy and procedures.
- Responsible for staff management, cost controls, ordering, and stocking products.
- Developed customer service policies, procedures and standards.
Administrative Assistant
Desapegue
Vitoria, ES
12.2021 - 07.2022
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed sales control spreadsheets for the website and customer suppliers.
- Assisting customers in finding items.
Self-employed
Home Office
Vitoria, ES
08.2019 - 12.2021
- Designed interior environments and furniture.
- Creation of budget proposals.
- Participate in projects with other professionals in the area.
- Experience with publicizing services via social networks.
Salesperson
Farm
Vitoria, ES
07.2017 - 10.2017
- Sales of women’s clothing.
- Organized the store’s visual merchandising and product inventory.
- Provided personalized service to build relationships with customers.
Skills
- Customer Service
- Direct Sales
- Excellent Communication
- Attention to Detail
- Remote Office Availability
- Multitasking
- Teamwork and Collaboration
- Microsoft Exchange
- Adaptability and Flexibility
- Time Management
- Needs Assessment
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Certification
- Virtual Assistant - Prime Courses
Other
- Own computer (MacBook Air M3).
- Own cellphone.
- Home Office.
- Internet access.
Timeline
Cafe Supervisor
Berry Good
01.2023 - 03.2024
Administrative Assistant
Desapegue
12.2021 - 07.2022
Self-employed
Home Office
08.2019 - 12.2021
Salesperson
Farm
07.2017 - 10.2017
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