Joao Galdino
Fort Erie
Summary
Reliable and upbeat professional successful at promoting customer loyalty, satisfaction and retention with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Canna Cabana
01.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Team Member
Tim Hortons
08.2022 - 11.2022
- Greeting customers, taking orders, processing payments, and ensuring customer satisfaction.
- Preparing food and beverages according to company recipes and standards.
- Maintaining a clean and organized work area, including cleaning equipment and utensils, stocking supplies, and performing routine maintenance tasks.
- Accurately handling cash and other forms of payment, balancing cash drawers, and maintaining accurate records.
- Working collaboratively with other team members to ensure smooth and efficient operations, including communicating effectively, assisting with tasks as needed, and supporting a positive team environment.
- Following company policies and procedures related to food safety, hygiene, and other operational standards.
- Encouraging customers to purchase additional products or upgrades to increase sales.
- Taking orders and processing payments for customers using the drive-thru window.
- Effectively managing time to ensure orders are completed quickly and accurately, while maintaining high levels of customer service.
Carpenter
Contractor
08.2022 - 08.2022
- Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
- Improved project efficiency by accurately interpreting blueprints and executing carpentry tasks according to specifications.
Server
Chapel Heights
03.2022 - 08.2022
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Diploma - Sales And Marketing
Niagara College
Welland, ON04.2023
High School Diploma -
Sentido Obrigatorio
Brazil11.2019
Skills
- Merchandise Alteration Estimates
- Store Policies and Procedures
- Retail Metrics and Goals
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Flexible Hours
- Building Customer Loyalty
- Team Cooperation
Certification
- CannSell License
- SmartServe License
Hobbies
-Avid artist focused in mural work and lettering.
-Passionate reader.
Timeline
Shift Leader
Canna Cabana
01.2023 - Current
Team Member
Tim Hortons
08.2022 - 11.2022
Carpenter
Contractor
08.2022 - 08.2022
Server
Chapel Heights
03.2022 - 08.2022
Diploma - Sales And Marketing
Niagara College
High School Diploma -
Sentido Obrigatorio
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