Joao Soares
Sao Paulo,SP
Summary
Proven IT leader at WestRock and International Paper, adept in Application Architecture and People Management. Spearheaded successful platform migrations, enhancing application performance and user satisfaction. Excelled in leveraging analytics for strategic IT decisions, significantly improving project outcomes and system reliability. Skilled in budget oversight and fostering strong business relationships, consistently aligning IT initiatives with corporate strategies.
Overview
12
12
years of professional experience
Work History
IT Business Application Manager
WestRock
07.2022 - Current
- Coordinated with stakeholders at all levels of the organization to ensure alignment between project goals and overall business strategy.
- Managed successful migrations to new platforms, minimizing disruptions to endusers.
- Improved application performance by identifying and resolving technical issues through regular system monitoring and maintenance.
- Reduced downtime, ensuring timely completion of system upgrades and patches.
- Budget planning and monitoring.
- Business relationship management responsibilities.
- Redesign of international payments process (imported services) avoiding more than 500K (USD) annually.
- Established strong relationships with vendors, negotiating favorable terms on software purchases and support contracts.
- Streamlined application deployment processes for faster implementation of new software solutions.
- Championed change initiatives within the organization by advocating for Application Management best practices that improve operational efficiency.
- Mentored junior team members, providing guidance on best practices in application management techniques and strategies.
- Fostered a culture of continuous improvement within the Application Management team, emphasizing the importance of collaboration and learning from past experiences.
IT Senior Analyst
WestRock
07.2019 - 06.2022
- Actively seeking for opportunities to reduce cost through process analysis, with annual saving around 40K (USD) - labor cost, contracts and automations.
- Championed data-driven decision-making, leveraging analytics tools to inform strategic planning initiatives within the IT department.
- Maximized network uptime with diligent monitoring, troubleshooting, and root cause analysis of performance issues when they arose.
- Minimized downtime by implementing robust disaster recovery strategies and backup procedures.
- Increased project success rates with rigorous adherence to established methodologies and best practices.
IT Analyst
International Paper
11.2012 - 06.2019
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Installed system updates to address vulnerabilities and reduce security issues.
- Streamlined IT processes by implementing automation tools and reducing manual effort.
- Training end users for the best use of provided tools.
- Support to implement order to cash application in the entire organization, collaborating in the strategy of save more than 300K (USD) annually.
Education
Associate of Science - Information Technology Project Management
Cape Town University
Sao Paulo, Brazil03.2024
MBA - Computer And Information Sciences
Universidade Presbiteriana Mackenzie
Sao Paulo, Brazil04.2022
Bachelor of Science - Computer Science
Universidade Nove De Julho
Sao Paulo, Brazil06.2021
Skills
- Application Architecture
- User Acceptance Testing
- Business Analysis
- Incident Management
- Project Management
- IT Service Management
- People Management
- Budget Management
Additional Information
Deep Knowledge in business process (order to cash)
Knowledge in SAP
Knowledge in MES systems (Optivision/Kiwiplan)
Languages
English
Advanced (C1)
French
Elementary (A2)
Spanish
Intermediate (B1)
Timeline
IT Business Application Manager
WestRock
07.2022 - Current
IT Senior Analyst
WestRock
07.2019 - 06.2022
IT Analyst
International Paper
11.2012 - 06.2019
Associate of Science - Information Technology Project Management
Cape Town University
MBA - Computer And Information Sciences
Universidade Presbiteriana Mackenzie
Bachelor of Science - Computer Science
Universidade Nove De Julho
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