Visão geral
Histórico profissional
Formação acadêmica
Habilidades e competências
Languages
Linha do tempo
Generic
JOAO VANNUCCI

JOAO VANNUCCI

Vinhedo,SP

Visão geral

2026
2026
anos de experiência profissional

Histórico profissional

Mid-Level Support Analyst

Kron Digital
12.2024 - 03.2025
  • Identification of opportunities for improvement in internal processes, proposing solutions to increase efficiency and reduce costs.
  • Providing technical support, resolving access bugs and software issues for users.
  • Software maintenance and updates, implementing fixes and improvements to optimize system performance.
  • Employee support through ticket-based assistance.
  • Support for SQL database and Java applications.
  • Escalation of tickets to different teams when necessary.
  • Coordination of daily meetings to prioritize specific demands.

Systems Development Analyst

Ultra participações S/A
Campinas, São Paulo
07.2024 - 12.2024
  • Implementation of new processes
  • Asset and license menegement
  • Sap program and network installation
  • Direct support to employees
  • Preventive maintenance and reinstallation


Support Analyst

Service IT LTDA
Campinas, SP
12.2023 - 07.2024
  • Asset and license management
  • SAP program and network installation
  • Software and hardware analysis
  • Direct support to empoloyees
  • Preventive maintenance and reintallation

Technical Support

Self-Employed
  • SAP Program intallation / Network intallation
  • Software/Hardware Analysis
  • Preventive maintenance and formatting
  • Remote usaer support / Help desk


Formação acadêmica

Ciencia da computação

UFBRA
Campinas - Taquaral
01.2025 -

Habilidades e competências

  • It professional with skills in SQL/Java coding, desktop/notebook assembly and maintenance, network implementation, software installatio and direct support to employees Experienced in platform maintenance and romote suppot Familiar with platforms like ServiceNow among others

Languages

Português
Língua materna
Inglês
Avançado
C1

Linha do tempo

Ciencia da computação

UFBRA
01.2025 -

Mid-Level Support Analyst

Kron Digital
12.2024 - 03.2025

Systems Development Analyst

Ultra participações S/A
07.2024 - 12.2024

Support Analyst

Service IT LTDA
12.2023 - 07.2024

Technical Support

Self-Employed
JOAO VANNUCCI