Jodie Roux
Paris
Overview
4
4
years of professional experience
Work History
Virtual Receptionist
Regus/IWG
Remote
10.2022 - Current
- Offered relay services for hearing impaired guests to assist them with calls and messages.
- Promoted achievement of individual and team KPIs in line with department standards.
- Offered high-level customer service and support to bolster satisfaction.
- Responded to customer enquiries via company live chat system.
- Logged chat details and customer information in secure systems, improving data collection measures.
- Managed up to 100 calls daily with external customers and stakeholders.
Virtual Assistant
Freelance
Remote
12.2019 - Current
- Managed multiple live chat sessions simultaneously with professionalism and attention to detail in French and English
- Customer service freelance website : Respond to complain by e-mail or informations on a specific product
- Manage messages on Instagram, Facebook and WhatsApp
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Strong verbal communication
- Attention to Detail
- Flexible and Adaptable
- Active Listening
Timeline
Virtual Receptionist - Regus/IWG
10.2022 - Current
Virtual Assistant - Freelance
12.2019 - Current
GUSTAVE EIFFEL SCHOOL - Bachelor, Communication
Languages
French
Native
English
Fluent
Portuguese
Upper intermediate
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.
Education
Bachelor - Communication
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