Summary
Overview
Work history
Education
Skills
Languages
Timeline
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John Weverton Ricardo

John Weverton Ricardo

Birigui, São Paulo ,Brazil

Summary

Experienced professional in international customer service with a strong focus on interpersonal skills and customer satisfaction. Proven ability to maintain organized environments and deliver friendly service. Committed to enhancing communication and teamwork skills. Eager to transition into the aviation industry and contribute effectively.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work history

Dining room server

Disney Cruise Line
09.2025 - Current
  • Ensured all tables were kept clean, improving overall restaurant appearance.
  • Enhanced customer dining experience by providing exceptional service.
  • Reported any maintenance issues to management promptly, preventing potential accidents or disruptions in service.
  • Catered to dietary restrictions or allergies whilst delivering delicious cuisine.

Front desk receptionist

Ibis Hotel
Santa catarina , Brazil
08.2024 - 09.2025
  • Handled night audits, checked daily reports, and ensured accurate financial records.
  • Assist guests with check-ins, check-outs, and any overnight needs.
  • Processed payments, reconciled accounts, and resolved any billing issues.
  • Ensured hotel security and responded to emergencies during the night shift.
  • Help with reservations and preparation for the morning shift

Assistant waiter

MSC CRUISES
08.2019 - 06.2024
  • Working in alliance with the waiter in providing excellent dining service to guests in a high-paced environment.
  • Take orders, serve food and beverages, and ensured guest satisfaction.
  • Maintaining cleanliness and organization of the tables and service areas.
  • Working as part of an international team to deliver high quality service.
  • Following safety and hygiene protocols on board.

Education

Technical course - Hospitality and turism

Via Certa Cursos
Birigui, Sao Paulo
01.2014 - 11.2014

High School -

Olivia Angela Furlani
Birigui, Sao Paulo

Skills

  • Creativity
  • Communication skills
  • Customer service;
  • Initiative and fast adaptation to changes
  • Teamwork Problem solving skill
  • Experienced working under pressure

Languages

English
Advanced
Portuguese
Native
Spanish
Beginner

Timeline

Dining room server

Disney Cruise Line
09.2025 - Current

Front desk receptionist

Ibis Hotel
08.2024 - 09.2025

Assistant waiter

MSC CRUISES
08.2019 - 06.2024

Technical course - Hospitality and turism

Via Certa Cursos
01.2014 - 11.2014

High School -

Olivia Angela Furlani

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John Weverton Ricardo