Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonas Soares Rodrigues

Guarulhos

Summary

Experienced IT professional with 11 years of expertise in technical support and infrastructure analysis. Skilled in installation, configuration, and maintenance of Windows and Linux servers, as well as customization of workstations, smartphones, and corporate networks. Proficient in repairing time clocks, access validators, sales terminals, IP phones, and managing IT resources through active directory. Adept at resource monitoring using Zabbix and Grafana. Delivered significant results for organizations worked with. Led successful migration process for Banco Santander at IBM, surpassing SLA rates by 95% and increasing customer satisfaction by 89% according to research. Coordinated POS update projects for major retailers, resulting in reduced queues and improved service speed. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Analyst

Stefanini Brasil
02.2023 - Current
  • Responsible for the infrastructure of 4 CDP's, main duties: installing, maintaining and disabling servers, switches, firewall, access point's, point markers, access validators, cameras and POS's.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
  • Increased productivity with tailored training programs designed to improve employee proficiency in key software applications quickly.

IT Analyst

A.Dias Ar Condicionado e Energia Solar
12.2022 - 02.2023
  • Support the entire local IT infrastructure, level 2 and 3 user support. Monitoring resources through tools such as Zabbix and Grafana. Manage servers, switches, communication links, identify critical infrastructure errors, migrate on-primesis systems to the cloud, contribute to project planning in the IT area.
  • Increased user satisfaction by providing comprehensive IT support and training.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Technology Analyst

Proxxi Tecnologia
10.2019 - 10.2022
  • Field service to customers from different segments such as retail, insurance and technology. Managed approximately 8 incoming incidents calls per day, provide service at the customer's location repairing notebooks, desktops, printers, price readers, time clocks, switches, access points and sales terminals.

Education

Undergraduate Degrees - Data Science

UNINOVE
São Paulo
09.2025

Graduate Degree - BI And Analytics

Pontifícia Universidade Católica De Minas Gerais
Belo Horizonte
06.2023

Undergraduate Degrees - International trade

UNINOVE
São Paulo
01.2019

Skills

  • Server Administration
  • Virtualization
  • Cloud Computing (AWS, Azure, Google Cloud)
  • Linux/Windows Server
  • Backup and Recovery
  • Systems Monitoring
  • Scripts (PowerShell, Bash, Python)
  • Datacenter Management
  • Storage
  • Networks (TCP/IP, VLAN, VPN)
  • Active Directory

Certification

  • IBM Commercial Automation
  • Oracle Cloud Infrastructure
  • AWS Cloud Practitioner Essentials
  • IBM Cloud Essentials

Timeline

IT Analyst

Stefanini Brasil
02.2023 - Current

IT Analyst

A.Dias Ar Condicionado e Energia Solar
12.2022 - 02.2023

Technology Analyst

Proxxi Tecnologia
10.2019 - 10.2022

Undergraduate Degrees - Data Science

UNINOVE

Graduate Degree - BI And Analytics

Pontifícia Universidade Católica De Minas Gerais

Undergraduate Degrees - International trade

UNINOVE

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Jonas Soares Rodrigues