Summary
Overview
Work History
Education
Skills
Software
Timeline
BusinessAnalyst
Jonas Viana Dos Santos

Jonas Viana Dos Santos

Tech Lead – RPA / Process Automation
São José Dos Campos, Sao Paulo,SP

Summary

Technology Consultant with solid experience in technical leadership and end-to-end delivery of process automation projects. Skilled at understanding client challenges, translating business needs into practical solutions, and designing automation strategies that combine technology, efficiency, and measurable results.

Hands-on throughout all project phases — from requirements gathering and technical documentation to testing and assisted operations — leading development teams, managing deliverables, and ensuring alignment between technology, user experience, and business outcomes.

Over the course of my career, I have contributed to strategic projects for companies such as Porto Seguro, Porto Bank, Porto Financeira, MAPFRE, Allianz, Unifisa Consórcio, Tradição Consórcio, and CAIXA Consórcio, consistently delivering tailored technology solutions adapted to each client’s digital maturity.

Recognized for adaptability, empathy, and a results-driven mindset, I take full ownership of the projects I lead, ensuring that every delivery not only meets expectations but also creates real and sustainable business value.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Tech Lead

Tech 4 Humans
11.2022 - Current
  • Mentored junior developers, fostering a culture of continuous learning and skill improvement.
  • Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.
  • Enhanced application performance by identifying bottlenecks and optimizing code.
  • Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
  • Built strong relationships with stakeholders, ensuring clear communication channels for project updates and progress reports.
  • Established coding standards to ensure consistent quality across the development team''s output.
  • Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
  • Coordinated with product management to prioritize feature development, aligning with strategic objectives.
  • Negotiated with stakeholders to define project scopes and timelines, ensuring alignment with business goals.
  • Improved system reliability with implementation of comprehensive testing protocols.
  • Enhanced team productivity by introducing agile methodologies, leading to more efficient project completion.
  • Established feedback loop with customers, incorporating their input into product development.
  • Mentored junior developers, improving their coding skills and knowledge of best practices.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
  • Translated technical concepts and information into terms parties could easily comprehend.

Full Stack Developer

One Blue
09.2022 - 11.2022
  • Integrated third-party APIs to enhance overall application functionality and improve user experience.
  • Continuously updated skillset through professional development courses, staying current with industry trends and emerging technologies.
  • Demonstrated strong problem-solving abilities by quickly identifying and resolving defects, leading to increased application stability and user satisfaction.
  • Conducted thorough code reviews to maintain high standards of quality and consistency throughout the project lifecycle.
  • Solved complex technical challenges by leveraging extensive knowledge of programming languages, tools, and frameworks.
  • Created robust backend services using RESTful API designs that facilitated seamless data exchange between front-end clients and back-end systems.
  • Established clear communication channels between team members to facilitate seamless collaboration during all phases of software development projects.
  • Utilized agile methodologies, enabling rapid development cycles and timely delivery of product features.
  • Reviewed code, debugged problems, and corrected issues.

Attendant

Euro Ar
04.2016 - 04.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Science - Computer Science

Estacio De Sá
05.2001 -

Technical Course - Full Stack Web Development

Digital House
05.2001 -

Skills

Project management

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Software

CRM

RPA

Workflow

Timeline

Tech Lead

Tech 4 Humans
11.2022 - Current

Full Stack Developer

One Blue
09.2022 - 11.2022

Attendant

Euro Ar
04.2016 - 04.2020

Bachelor of Science - Computer Science

Estacio De Sá
05.2001 -

Technical Course - Full Stack Web Development

Digital House
05.2001 -

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Jonas Viana Dos SantosTech Lead – RPA / Process Automation